Scheduler, Customer Success

Scheduler, Customer Success

Full-Time, Remote / Hourly, Non- Exempt / Includes Benefits, PTO, Flexible Schedule, Equity

Steno’s Customer Success Team is looking for a Scheduler to join our winning team! 

In this role, you’ll support Steno’s Account Managers with administrative tasks related to clients requests and booking new jobs or services. Your day to day might include client communication, scheduling, handling exhibits and pre-deposition needs, and other administrative support as needed. 

Who are you? 

As a Scheduler,  you will manage and work directly with our clients to schedule their depositions, ensuring that all logistical details are coordinated seamlessly. We are looking for individuals who are detail-oriented, with excellent communication skills, and able to thrive in a fast-paced environment.

On a regular basis, you will 

• Efficiently manage complex and high priority scheduling and rescheduling needs, adapting to shifting priorities and ensuring all parties are kept informed and aligned with minimal disruption
• Manage all client preferences and communicate them to your team, providing white glove service.
• Triage incoming Zendesk requests and route to appropriate operations team or account manager.
• Deescalate potentially difficult client interactions while maintaining a professional demeanor–you know when to handle things on your own and when to escalate an issue to your Scheduling Manager. 
• Collaborate with cross-functional teams to ensure all client needs are met.

You’re gonna crush if

• You have 2+ years of administrative, coordination, or operational assistant experience within a court reporting agency, law firm, or legal services company 
• You’re proficient with using technology, software, and cloud based applications (Google Workspace and Slack experience is preferred).
• Integrity is one of your core values–you can be trusted to maintain confidentiality and handle sensitive information.
• You’re a quick learner and feel comfortable picking up new systems and processes.
• You can effectively prioritize among competing tasks and have excellent time management skills. 
• You have the ability to work through highly detailed processes at an efficient pace. 
• You’re flexible and can deal with ambiguity from time to time while remaining organized.
• You have excellent listening skills and exceptional verbal and written communications skills.
• You have the desire to work with a fast-paced and quickly growing tech start-up and you are enthusiastic about the opportunity for growth within the company. 
• MUST be located in Pacific, Mountain, or Central Time Zone and able to work 9:00am - 5:30pm or 10:00am - 6:30pm PT.

Compensation & Benefits:

• Hourly rate: $20-$27
• Health, Vision, & Dental Benefits – generous company-sponsored health plans for both employees and dependents, including comprehensive vision & dental
• Wellness/Mental Health – shared benefits to be used among employees and families
• Flexible Paid Time Off – allowing employees to find balance in their lives
• Options of Equity – we know our success is nothing without our team
• A home office setup, a monthly stipend to cover internet/phone- And more!

Our Team

The Customer Success Team is laser-focused on our overall client experience, consisting of both Scheduling and Account Management groups. Our Schedulers deliver a reliable, timely, and hospitable experience for our clients day-by-day, deposition-by-deposition. Our Account Managers deepen relationships with our clients to drive business goals, promoting satisfaction, revenue, growth, and retention.

Our Customer Success team serves as the front line of the business to ensure clients and providers are well taken care of, with the ultimate goal of ensuring Steno continues to be a top court reporting and litigation support services agency for our law firm clients.

Application Information

• Steno is an equal opportunity employer and does not discriminate based on any characteristics that are protected under the law. All employment decisions are based on qualifications, merit, and business needs.
• Applicants needing special assistance or accommodations for interviews or website access should contact us at [email protected]. 
• Steno personnel will always have either a steno.com email address or will contact you via Rippling Recruiting. Act with caution if asked for personal information. Background checks, for example, are only conducted after an offer is extended.
• Applicants should receive a confirmation email immediately after applying. If you haven’t received it, check your email spam folder and approve the sender address to ensure receipt of future communications. 
• Information provided to Steno, such as professional credentials and skills, educational and work history, and other information that may be included on a resume or application, is collected and stored in our system, but we never disclose or sell your personal information. 
• Steno uses AI-assisted tools to help review applications and identify candidates whose experience aligns with the role. All hiring decisions are made by our People team, and a member of our team will personally reach out to candidates selected to move forward in the process.