Jobs at Steno

Provides phone and ticket-based customer support, resolves client issues, follows escalation workflows, manages competing priorities, and collaborates with Account Management, Scheduling, Billing, and Production teams. The role requires clear communication, composure under pressure, remote-work readiness, and accurate use of Zendesk, Slack, and Guru. Schedule is Monday through Friday, 10:30 a.m. to 7 p.m. Pacific Time.

Manage relationships with assigned law firms as their primary contact, providing personalized customer service and coordinating deposition orders, scheduling, issue resolution, and urgent requests. Partner with Account Executives and internal teams, monitor client trends, educate customers on products, and identify improvement opportunities. The role requires careful prioritization, proactive communication, after-hours coverage, and availability during Pacific Time business hours.

Schedules and reschedules client depositions, coordinates logistical details, communicates client preferences, handles exhibits and pre-deposition needs, and triages Zendesk requests. The Scheduler supports Account Managers, routes issues to operations teams, de-escalates difficult interactions, and collaborates cross-functionally to deliver a reliable client experience.

Manage the full invoicing cycle, process high-volume billing transactions, communicate with clients and providers, resolve billing issues, coordinate cross-functionally, and identify workflow improvements. The role requires strong accuracy, communication, critical thinking, and judgment in a fast-paced environment. Work is remote Monday through Friday during designated Pacific or Eastern hours, plus one Saturday per month.

Build and manage a book of business by selling Steno’s litigation technology and court reporting services to law firms. Develop long-term client relationships, acquire and expand accounts, attend networking and industry events, and drive recurring revenue through face-to-face field sales. The role requires working in the field at least three days per week, using CRM tools, and translating industry insights for legal subject-matter experts.

Build and manage a book of business by selling Steno’s litigation technology and court reporting solutions to law firms. Develop long-term client relationships, acquire and expand accounts, attend networking and industry events, and drive recurring revenue through face-to-face field sales. The role requires at least three days in the field each week, strong market presence, CRM proficiency, and the ability to learn and explain new industry concepts.

Leads strategic operational projects by analyzing data, building dashboards, identifying trends, and converting insights into process improvements. Coordinates cross-functional initiatives, manages timelines and stakeholders, facilitates workshops, presents findings, and supports strategic planning. The role requires strong analytics, project management, communication, prioritization, and comfort working independently in a fast-paced environment.

Manage complex deposition scheduling and rescheduling for law firm clients, coordinate logistical details, communicate preferences, triage Zendesk requests, resolve client issues, and collaborate with internal teams. The role requires excellent communication, organization, confidentiality, prioritization, and adaptability while providing a high-touch client experience in a fast-paced remote environment.

Own day-to-day relationships with assigned law firms, providing high-touch customer service and coordinating deposition orders, scheduling, issue resolution, and urgent requests. Partner with Account Executives and internal teams, identify trends and root causes, educate clients on products, and ensure issues are resolved. Participate in after-hours coverage and support clients during high-volume periods.

Manage complex deposition scheduling and rescheduling for law firm clients, coordinating logistical details and communicating client preferences. Triage Zendesk requests, route issues to appropriate teams, de-escalate difficult interactions, and collaborate cross-functionally to deliver reliable client service. The role requires strong organization, communication, confidentiality, prioritization, and adaptability in a fast-paced remote environment.

Own day-to-day relationships with assigned AmLaw firms, providing high-touch customer success and coordinating deposition orders, scheduling, issue resolution, urgent requests, and client communications. Partner with Account Executives and internal teams to improve workflows, identify trends, educate clients on products, and support retention and growth. Participate in after-hours coverage and work Pacific-time business hours.

Manage day-to-day relationships with assigned law firms, providing personalized customer success support. Coordinate deposition orders, scheduling changes, urgent requests, issue resolution, and client communications. Partner with Account Executives and internal teams to address concerns, identify trends, improve processes, educate clients on products, and support account growth. Participate in high-volume ticket coverage and after-hours support.

Leads and develops a field sales team selling litigation technology to law firms. Responsibilities include creating sales strategies, coaching Account Executives, building enablement programs, recruiting talent, managing performance, forecasting budgets, monitoring KPIs, and partnering with product and go-to-market leaders. The role involves client visits, industry events, relationship building, and hands-on field selling across the New York metro market.

Own the full sales cycle for law firm accounts, from outbound phone outreach through deal closure and onboarding. Manage daily KPIs, follow sales processes, build client relationships, expand account value, provide product feedback, and collaborate cross-functionally to support customer success. The role is fully remote, operates on an ET schedule, and includes travel to company events and client functions.

Build and manage a book of business by selling Steno’s litigation technology and court reporting services to law firms. Develop long-term client relationships, acquire and expand accounts, attend networking and industry events, and drive recurring revenue through face-to-face field sales. The role requires working in the field at least three days per week, learning a new industry, engaging subject-matter experts, managing high sales activity, and using CRM tools.

Build and manage a book of business selling Steno’s litigation technology and court reporting solutions to law firms in the New York market. Develop long-term client relationships, acquire and expand accounts, generate recurring revenue, network, attend industry events, and maintain a visible field presence at least three days per week. Success requires outside sales experience, adaptability, strong activity levels, and CRM proficiency.

Build and own analytics for Provider Operations, including funnel, coverage, quality, tiering, retention, forecasting, and rate strategy. Develop dashboards, recurring reports, quality frameworks, and forecasting models that support operational decisions. Partner with Recruiting, Calendar Operations, Product, Engineering, and Data teams to improve tools and instrumentation. Present actionable insights to leadership and drive adoption.

Partners with Operations leaders and frontline managers on workforce planning, performance management, employee relations, organizational growth, and people risks. Coaches managers, adapts people programs to operational needs, uses workforce data to identify trends, and advises senior leaders on people decisions. The role also represents the People team in Operations planning and feeds operational insights back into centralized people programs.

Manage and prioritize a high-volume scheduling queue for provider operations. Coordinate calendars and appointments, communicate with reporters and internal teams, document updates accurately, handle last-minute changes, complete timely follow-ups, and escalate issues when needed. The role requires dependable attendance, strong organization, clear communication, and comfort using scheduling platforms, ticketing systems, and cloud-based tools. It is fully remote but requires Pacific Time availability from Monday through Friday, 9:00 a.m. to 5:30 p.m.

The Revenue Operations Manager supports the Outside Sales organization by optimizing HubSpot workflows, maintaining data hygiene, and building pipeline, forecast, and performance dashboards. The role partners with Sales Directors on territory planning, target setting, activity management, sales processes, and operational bottlenecks. Responsibilities also include documentation, training, new-hire onboarding, and cross-functional alignment of sales systems and standards. This remote individual contributor role requires strong analytical, organizational, communication, and CRM skills.