Jobs at Steno

Provides Tier 1 remote IT support, including ticket intake, troubleshooting, software and Zoom Phone support, hardware and license deployment, onboarding materials, inventory, repairs, and knowledge-base maintenance. Escalates complex issues with clear documentation, supports phishing-related requests, and collaborates with the Helpdesk team. The role covers macOS and Windows environments, SaaS provisioning, Google Workspace, Microsoft 365, Zoom, and MDM basics.

Manage relationships with a portfolio of law firm clients, coordinating jobs, reschedules, cancellations, service additions, and deadlines. Resolve issues proactively, handle high-priority requests, collaborate with Account Executives, support client handoffs, and maintain clear communication across teams. Use cloud-based tools and internal systems while tracking retention, churn, account activity, SLA, and quality metrics. Work remotely during Eastern Time business hours, with occasional evenings or weekends as needed.

Coordinates litigation support operations by triaging and routing tickets, managing Zendesk and phone communications, monitoring job milestones, requesting vendor updates, and keeping clients informed. Resolves cross-functional issues, escalates urgent requests, maintains accurate case records, and supports knowledge-base and meeting-note projects. The role requires organized, precise handling of high-volume, deadline-driven workflows and familiarity with legal documents and eFiling or case-management platforms.

Process high-volume invoicing, research billing discrepancies, identify error patterns, make real-time judgment calls, and collaborate with billing and cross-functional teams. The role requires speed, accuracy, critical thinking, attention to detail, and learning billing, legal technology, and operations platforms. Schedule is Monday through Friday, 9:00 a.m. to 5:30 p.m. ET, with one Saturday per month.

The Revenue Operations Manager supports the Outside Sales organization by optimizing HubSpot workflows, maintaining data hygiene, and building pipeline, forecast, and performance dashboards. The role partners with Sales Directors on territory planning, target setting, activity management, sales processes, and operational bottlenecks. Responsibilities also include documentation, training, new-hire onboarding, and cross-functional alignment of sales systems and standards. This remote individual contributor role requires strong analytical, organizational, communication, and CRM skills.

Drives operational excellence through data analysis, dashboards, process improvements, and cross-functional project leadership. The role embeds with business units to manage day-to-day operations, investigate trends, answer strategic questions, implement workflows, coordinate stakeholders, track deliverables, and present insights to technical and non-technical audiences. It serves as a strategic partner to operations leadership in a fast-paced, ambiguous environment.

Leads Steno’s Total Rewards, HRIS, and People Data function. Responsibilities include building compensation, benefits, bonus, equity, job architecture, HR systems, analytics, and recognition programs; ensuring compliance and competitiveness; partnering with IT and business leaders; managing vendors and budgets; and developing a high-performing team.

Owns end-to-end planning and execution of Steno’s internal corporate meetings and events, including sourcing, venue and hotel contract negotiations, budgeting, forecasting, invoicing, supplier management, and onsite delivery. The role manages multiple concurrent programs, builds preferred vendor networks, coordinates stakeholders, and advises senior leaders on scope and risk. It reports to Field Marketing and supports the broader events portfolio when needed.

Supervise a remote team of eight support agents, manage scheduling and coverage, oversee QA and coaching, resolve escalations, analyze support KPIs to improve performance, and partner with the Customer Support Manager to refine workflows, routing, and external communications.

Own the full sales cycle selling Steno solutions to law firms via high-volume outbound outreach. Manage KPIs, follow the sales playbook, close deals, coordinate onboarding, gather product feedback, and attend company events to build client relationships. Remote role operating 10:00 a.m.–6:00 p.m. ET.

Support strategic financial planning through building and maintaining financial models, preparing reports and presentations, partnering with cross-functional teams, handling custom pricing requests and negotiations, analyzing pricing and market trends, and contributing to special projects to support company growth.

Apprentice with senior account executives to support a $10M+ book: manage client engagement logistics and events, perform prospecting and research, handle communications and scheduling, and maintain HubSpot CRM and operational hygiene to deliver timely, on-brand client support.

The Senior Account Executive will manage AM Law 100 accounts, build client relationships, navigate extensive sales cycles, and drive revenue growth for Steno's court reporting solutions.

Drive new and existing business with law firms, manage a book of clients, conduct virtual product demonstrations, support clients via phone/email, monitor product adoption to grow revenue, meet sales KPIs, collaborate cross-functionally, and attend events to build relationships.

Lead and manage a remote records retrieval team, handle day-to-day operations, perform hands-on retrieval work and quality checks, and drive process improvements and automation. Partner with senior leadership to evolve workflows toward AI-enabled solutions while covering operational gaps and coaching team members.

The Director of Partnerships will lead the litigation support team, manage client relationships, ensure alignment across departments, and design scalable solutions while fostering a high-performing team.

As an eFiling Specialist, you'll process client orders, manage court filings, maintain client communication, and ensure timely order completion while supporting new product implementations.

Outside field sales role selling litigation technology to law firms. Build and own a book of business, develop long-term client relationships, land and expand accounts, attend events and network in-market, and drive recurring revenue. Requires regular face-to-face selling and use of CRM tools.

Field-based Account Executive responsible for building and owning a book of business with law firms, developing long-term relationships, acquiring and expanding accounts, driving recurring revenue, and doing in-person sales (minimum three days per week). Requires high activity, self-direction, industry learning, and use of CRM tools to manage opportunities and grow revenue.

Outside sales role selling litigation technology to law firms. Build and own a book of business, develop long-term client relationships, acquire and expand accounts, drive recurring revenue, attend industry events, be in the field at least three days per week, and use CRM tools to manage pipeline and forecasting.