Salesforce Solutions Architect

Overview

The Salesforce Solutions Architect is responsible for owning Salesforce CRM architecture and solutions design across Prosci's global revenue organization. This role will provide technical leadership for our GTM systems ecosystem, designing and implementing robust API integrations, AI-powered automation, and scalable solutions that support our complex business processes from open enrollment through enterprise expansion.

Since our founding in 1994, Prosci has been laser-focused on change. By combining our deep understanding of people with a proven methodology rooted in the creation of the ADKAR® model, we’ve helped countless people and organizations thrive. Our solutions empower customers with lasting change resiliency through a unique blend of training, advisory services, and licensing options, including Kaiya, our AI change management coach.

At Prosci, we are a purpose-driven organization full of passionate, curious, and results-oriented people. Working at Prosci means being part of a dynamic team that is dedicated to our purpose of creating a world where change is done right. Join us and be part of a culture that thrives on continuous learning, growth, and making a difference.

Check out our website for more about our team and approach: https://www.prosci.com/about. 

Key Responsibilities

• Own Salesforce CRM architecture and solutions design across our global revenue organization, serving as the technical leader for our GTM systems ecosystem.
• Design and implement robust API integrations between Salesforce, HubSpot, and enterprise systems to enable seamless data flow across the customer lifecycle—from open enrollment through enterprise expansion.
• Build and optimize integration architecture for AI-powered lead scoring, intent data, and revenue intelligence tools including Gong.
• Establish and enforce technical governance, data architecture standards, and integration best practices across our multi-cloud Salesforce environment.
• Architect and implement custom solutions using Apex, Lightning Web Components, and Flow to support complex business processes including our Enrollment to Enterprise (E2E) motion.
• Lead the evaluation, selection, and implementation of third-party applications and managed packages, ensuring seamless integration with core systems.
• Design and build real-time data synchronization between Salesforce and external systems via REST/SOAP APIs, middleware platforms, and iPaaS solutions.
• Create technical documentation, integration diagrams, and architecture decision records to support knowledge transfer and scalability.
• Mentor Salesforce admins and provide technical leadership to cross-functional teams on complex implementations.
• Drive AI and automation initiatives within Salesforce including Einstein Analytics, predictive scoring models, and workflow automation.

Success Profile 

Based on this role’s scope and responsibilities, we are seeking candidates with the following minimum qualifications, skills, attributes, and competencies.

Competencies

• Strategic Mindset: Ability to understand complex business objectives across multiple regions and translate them into scalable Salesforce solutions, aligning technology architecture with organizational growth strategy.
• Collaborates and Balances Stakeholders: Partner effectively with stakeholders across Sales, Marketing, Customer Success, Revenue Operations, Enablement, and Finance to define business requirements, design system enhancements, and implement solutions. Highly collaborative with ability to influence senior leadership and translate technical concepts for non-technical stakeholders.
• Optimizes Work Processes - Continuous Improvement: Self-directed problem solver who balances technical excellence with practical business outcomes. Proactive mindset to continuously enhance Salesforce performance, integration reliability, and system scalability.
• Drives Work, Decision Quality - Leadership and Mentorship: Provide technical leadership and mentorship to Salesforce admins and cross-functional teams. Provide technical recommendations to senior leadership to assist with decisions on proposed solutions.

Technical/Functional Skills

• Technical Proficiency: Expert proficiency in Salesforce architecture with deep knowledge of Sales Cloud, Service Cloud, and marketing automation integrations. 5+ years as a Salesforce Solutions Architect with proven experience designing and implementing enterprise-scale solutions.
• API and Integration Expertise: Strong API development and integration expertise—experience building complex integrations using REST/SOAP APIs, middleware platforms (Workato, MuleSoft, Boomi), and understanding webhook architecture. Design and build real-time data synchronization between systems.
• Salesforce Development: Hands-on development experience with Apex, Lightning Web Components, SOQL, and declarative automation tools (Flow, Process Builder). Ability to architect and implement custom solutions for complex business processes.
• Data Architecture: Deep understanding of data architecture, object relationships, and data modeling for complex business processes spanning multiple systems. Experience with data governance and maintaining data integrity at scale.
• AI and Automation: Experience implementing AI and machine learning capabilities within Salesforce including Einstein, predictive lead scoring, and third-party AI tools. Drive automation initiatives to optimize revenue operations.
• HubSpot-Salesforce Integration: Experience with HubSpot-Salesforce integrations and marketing-to-sales handoff optimization.
• Revenue Intelligence Platforms: Track record of implementing revenue intelligence platforms (Gong, Chorus, etc.) and understanding their data requirements.
• GTM Tech Stack Knowledge: Strong grasp of modern GTM tech stack architecture including CRM, marketing automation, sales engagement, and analytics platforms.
• DevOps and Release Management: Experience with Agile/Scrum methodologies and modern DevOps practices including version control, CI/CD, and sandbox strategies.
• Business Process Analysis: Proven ability to design solutions for B2B SaaS or training/certification businesses with complex enrollment and enterprise licensing models. Translate business requirements into technical solutions with end-user empathy.

Qualifications

• 7+ years as a Salesforce Solutions Architect with proven experience designing and implementing enterprise-scale solutions.
• Salesforce Certified Administrator (Required)
• Salesforce Certified Platform App Builder (Required)
• At least one additional technical certification: Platform Developer I, Integration Architecture Designer, or Data Architecture Designer (Required)

Additional Preferences

• Salesforce Certified Application Architect
• Salesforce Certified Integration Architecture Designer
• Salesforce Certified Data Architecture and Management Designer
• Platform Developer II
• Experience with change management, training, or certification business models

Additional Information

Travel Requirements: 2-3 times per year for team meetings; occasional regional travel for implementations.

Work Location: Remote.

Compensation: $165,000 - $185,000 USD is the projected range of annual base salary for this role depending on the candidate’s overall qualifications and experience. This role is eligible for inclusion in our bonus program.

Benefits: Through our experience and strategic focus on the people side of change, we know that by taking care of our people, we are taking care of our business. In addition to the compensation detailed above, we offer comprehensive wellness benefits, including generous flexible paid time off, holidays and volunteer time, medical, dental, vision, long-term and short-term disability programs, life insurance, pet insurance, 401k with company matching, and access to LinkedIn Learning.  Our “mostly virtual” culture is vibrant with many opportunities to collaborate with colleagues from around the world, get involved in employee-led interest and resource groups, and to meet up with team members at in-person local or market-wide events.

We hope you're interested in making a difference with us. Even if you don't feel that you meet every requirement listed in this job description, we still encourage you to apply. Prosci is an equal opportunity employer that is committed to inclusion and diversity.  Employment opportunities at Prosci are available to all applicants, without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status, or any other legally protected characteristics. You can learn more about our efforts to build a more inclusive, equitable and diverse organization: https://www.prosci.com/about/dei.

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