Salesforce Business Analyst - R01551291

Primary Skills

•   Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects in CPQ domain
•    Act as a liaison between Technical team, Functional team, Business Functions, and vendor to drive CPQ implementations
• Sales, Service & Experience cloud
• Good Communication skills & Stake Holder Management

Job requirements

• Works on advanced business systems projects, and is responsible for the complex analysis and requirements definition for applications that automate business processes.
• Has a thorough understanding of the business functions for which applications are used, interfaces with Business and IT cross function teams to identify and resolve business systems problems, and consults with various users to identify potential improvements. 
• Perform hands-on solution design, prototyping, proof-of-concepts, process design and development tasks as required in support of current and new projects in CPQ domain
• Act as a liaison between Technical team, Functional team, Business Functions, and vendor to drive CPQ implementations
• Leverage business knowledge and expertise to drive business process improvements
• Facilitate requirements gathering and process mapping workshops
• Perform gap analysis: as is vs. to be
• Document functional business requirements, process flow diagrams, and business cases
• Key contributor in cross-functional teams, BRD review, development plans, and roadmap development
• Conduct Solution reviews with project teams prior to design and development activities and ensure solution aligned with business requirements
• Create and deliver high quality presentations
• Demonstrates ability to get things done thru influence and relationship building. 
• Leads and applies industry standard project management techniques for small to medium size projects.
• Assists planning projects/programs, and supports business process redesign and IT architecture changes.
• Preparation of user documentation and training documentation as necessary
• Experience with multiple software delivery lifecycle methodologies such as - Waterfall, Agile
• SKU configuration, approval & pricing rules, and requirement documentation
 
 
To know more about Brillio CES: https://www.brillio.com/services-customer-experience-services/
 
 
Why should you apply for this role?
• Brillio helps clients deliver authentic and responsive experiences that drive significant impact on profitability & customer advocacy through data-led experience reimagination, focus on customer journeys and partnerships with leading CRM and CX Platforms.
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Equal Employment Opportunity Declaration
• Brillio is an equal opportunity employer to all, regardless of age ancestry, colour, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding, and related medical conditions), and sexual orientation.
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