The Salesforce Administrator will enhance Salesforce efficiency, manage user support, train staff, and document processes, focusing on user satisfaction.
ROLE OVERVIEW
Pivot Energy is seeking a highly capable Salesforce Administrator to join our growing IT team and to lead the development of process efficiencies within our Salesforce CRM instance. This role will be responsible for learning new and existing business processes to translate them into technical solutions. This will include gathering requirements and feedback from users, with the goal of designing best practice solutions. We are looking for someone with a strong understanding of the Salesforce platform and a desire to learn and grow in this role. The Salesforce Administrator should enjoy all aspects of user management, including support tickets, training, and designing solutions with user satisfaction as a priority.
PRIMARY RESPONSIBILITIES
- Identifying and gathering business requirements from users and stakeholders
- Creating and executing development plans
- Salesforce configuration changes and maintenance, including but not limited to: Flows, page layouts, record types, fields, custom settings, API integrations, dashboards, and reports
- Managing roles, profiles, sharing rules, and groups
- Performing database maintenance tasks
- Documenting processes and training materials
- Addressing user support tickets
- New hire and existing employee training
- Other special projects and/or duties as assigned
REQUIRED COMPETENCIES
- Excellent organizational and communication skills
- High degree of proficiency with Salesforce development
- Exceptional interpersonal and collaboration skills with an aptitude for building rapport
- Ability to prioritize and manage deadlines
- Demonstrate ability to work autonomously
- Desire to develop relationships within the organization across teams
- A proven track record of implementing Salesforce and business improvements
- Experience providing excellent user support
- Ability to develop and implement a training curriculum for employees remotely
PREFERRED COMPETENCIES
- 2-5 years of Salesforce Administrator experience
- Certified Salesforce Administrator
- Associate or Bachelor’s degree in Computer Science, Information Technology, Systems Administration, or a closely related field, or equivalent work experience
Recruitment Agency Notice:
We appreciate your interest in partnering with us; however, we are not seeking recruitment agency support for this role.
ABOUT PIVOT
Pivot Energy is a national renewable energy provider that develops, finances, builds, owns, and manages solar and energy storage projects that help decarbonize our nation’s electricity, increase equitable access to clean energy for local communities, and provide real cost-savings to American businesses and
families.
We are fiercely dedicated to accelerating the rapid transition taking place in the energy industry to a more decentralized and cleaner approach to power generation. We are committed to positively contributing to the local communities and people we serve with more than clean energy. We believe global warming poses an existential threat to our planet and that we have a responsibility to help mitigate the threat. Our portfolio includes projects that reduce energy burden for income-limited families, create workforce pathways for under-represented groups within the solar industry, and include robust community investment opportunities.
As a Certified B Corporation and one of Denver’s “Best Places to Work”, we believe that company success is driven by a healthy environment, thriving society, and workplace where all individuals are respected. We evaluate every internal decision on environmental, social, and governance (ESG) factors to determine if our actions will result in a net positive impact on the community, our employees, customers, shareholders, and the environment. Learn more in our annual ESG Report.
At Pivot, our core values guide our work internally and externally:
· Impact – We hold ourselves accountable to having a measurable impact on our people, communities, and the planet
· Balance – Put family first; work hard/have fun
· Determination – Find ways to be successful no matter how difficult the challenge
· Professionalism – Impress everyone we touch, be a team player
· Honesty – Be truthful and transparent, externally and internally
· Kindness – Create an environment where kindness, empathy, and vulnerability are embraced
DIVERSITY, EQUITY, INCLUSION and JUSTICE STATEMENT
At Pivot, we are proactively developing and maintaining an inclusive culture, rooted in mutual respect, that supports a workforce of different generations, races, gender identities, sexual orientations, ability statuses, religions, and cultures to work collaboratively together for greater impact. We seek to build a team that invests in relationship building, celebrates each other’s successes, and makes space for the unique contributions and working styles people bring into Pivot.
Pivot invests in company-wide trainings, assessments, and programs to advance internal inclusion and equity practices, such as employee allyship building, cross-cultural communications, and equitable hiring and management protocols to increasingly recognize bias and ensure mutual respect and belonging.
EEO STATEMENT
Pivot Energy is an Equal Opportunity Employer and is committed to increasing the diversity of its workforce. We actively work to cultivate an inclusive culture that welcomes, empowers, and enables equitable career growth for employees regardless of background.
Top Skills
Salesforce CRM
Pivot Energy Denver, Colorado, USA Office
Located right across the street from Union Station, our Denver HQ is at the heart of lower downtown Denver, accessible by public transit within walking distance to hotels, restaurants, the Rockies Stadium and Ball Arena.
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