Salesforce Trainer & System Admin

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Sales team advocates for our products and the customers they serve. We've built a loyal customer base by selling consumers, retailers, affiliate partners, distributors and industry stakeholders on the DISH brands with authenticity. The sales department is critical to driving demand and creating strategic partnerships across the industry.
Job Duties and Responsibilities
We are seeking a highly motivated, experienced, and self-starting Trainer and Systems Administrator to join our team. The ideal candidate will be comfortable working in an autonomous environment and will be responsible for the training, support, and administration of our Salesforce and ClickUp users, ensuring optimal performance and user adoption. This role is responsible for representing these platforms externally to other teams within the company, and providing critical feedback from users to drive enhancements to both Salesforce and Clickup.
Key Responsibilities:

• Spearhead Salesforce knowledge base repository and collaborate with external teams to ensure articles are maintained and kept accurate
• Consult, build, and manage Pendo.io workflows and integration
• Provide ongoing support and troubleshooting for Salesforce and ClickUp users
• Administer and maintain our Salesforce and ClickUp instances, including user management, triaging inbound incidents, and requests
• Stay current with Salesforce and ClickUp updates and best practices, and make recommendations for improvements
• Work closely with developers to support development and provide product demos to customers

Skills, Experience and Requirements
Education and Experience:

• Bachelor's degree in Information Technology, Business Administration, or a related field
• 3-5 years of experience with designing and documenting instructional workflows
• At least 2 years of intermediate knowledge of HTML, CSS, and Meta Data and Tagging
• 3+ years of experience using Salesforce Sales/Service/Community Cloud
• 3+ years using work management or project management tools such as ClickUp, Jira, Trello, Rally, etc.

Skills and Qualifications:

• Proven ability to work autonomously and take initiative as a self-starter
• Excellent communication and presentation skills including attention to detail and documentation
• Prior experience with Learning & Development, Training, or Remote Onboarding preferred
• Experience with Digital Adoption or LMS systems including Pendo, Whatfix, or WalkMe
• Strong understanding of Salesforce functionality and best practices
• Salesforce Administrator certification required
• Proven experience in Salesforce administration, configuration, and training
• Working knowledge for Salesforce Permissions, Flows, and Apex preferred
• Understanding of workflow management
• Experience building workspaces and automations is preferred

Visa sponsorship not available for this role
Candidates must be willing to participate in at least one in-person on-site interview.
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: DISH Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.