Salesforce Administrator

Who We Are

We’re Dealer Tire, a family-owned, international distributor of tires and parts established in 1918 in Cleveland, OH. We’re laser focused on helping the world’s largest and most trusted auto manufacturers grow their tire business—in fact, we’ve sold more than 60 million tires to date. We’re a thriving company, and we’re looking for driven individuals to join our team. That’s where you come in!

Base Pay Range:

As a Salesforce Administrator, your essential job functions will include the following:

• Translate user-stories and requirements into solutions using functionality of the Salesforce platform.
• Collaborate with team members to design, build, and implement custom functionality.
• Implement new business process automations using Flow.
• Work with customers and partners to user-acceptance test solutions and deploy them to Production from lower environments.
• Provide Tier 2 support for Salesforce platform issues.
• Update existing customizations to address new business needs.
• Create and maintain documentation on Dealer Tire’s implementation & customizations of Salesforce.
• Participate in and lead demos of functionality to stakeholders.
• Evaluate Spring/Summer/Winter releases and regression-test new functionality/critical-updates.
• Integrate data and process between Salesforce and other business systems using established patterns.
• Assist business users with creation of reports, data import/export and other analyses.
• Help manage user provisioning - e.g., user-account-settings, permission sets, profiles, roles, and associated security.
• Respond to issues related to platform health and help monitor usage patterns based on defined service levels and escalate anomalies.

Other Duties as Assigned

• Bachelor’s Degree or equivalent work experience
• 3+ years of experience with the Salesforce Platform as Salesforce Admin
• Salesforce Administrator Certifications or equivalent Salesforce Admin experience
• Ability to work independently on projects assigned with minimal supervision
• Ability to balance "best practices" with the needs of the business
• Resilience to changing deadlines and priorities
• Familiarity with separation of concerns, user-acceptance testing, and deploying solutions from sandboxes to staging and production environments
• Strong interest in the Salesforce platform
• Empathy for the end-user
• Above average attention to detail
• Thoughtfulness in their design-decisions
• Eagerness to learn new technologies, methodologies, etc.

Competencies Required

• Agility
• Collaboration
• Customer Focus
• Dependability
• Initiative
• Learning Agility

Physical Job Requirements

• Work in front of a computer screen for long periods of time
• Travel as necessary, < 10%

Drug Policy

• Dealer Tire is a drug-free environment.  All applicants being considered for employment must pass a pre-employment drug screening before beginning work.

This position is targeted to be closed on:

Why Dealer Tire: An amazing opportunity to join a growing organization, built on the efforts of hard working, innovative, and team-oriented people. The compensation offered for this position will depend on qualifications, experience, and geographic location. The total compensation package may also include commission, bonus or profit sharing. Sign on bonus is subject to state and local laws, terms and conditions, including employment status and length-of-service requirements. We offer a competitive & comprehensive benefit package including: paid time off, medical, dental, vision, and 401k match (50% on the dollar up to 7% of employee contribution). For more information on our benefit offerings, please visit our Dealer Tire Family of Companies Benefits Highlights Booklet.

EOE Statement: Dealer Tire is an Equal Employment Opportunity (EEO) employer and does not discriminate on the basis of race, color, national origin, religion, gender, age, veteran status, political affiliation, sexual orientation, marital status or disability (in compliance with the Americans with Disabilities Act*), or any other legally protected status, with respect to employment opportunities. 

*ADA Disclosure: Any candidate who feels that they may need an accommodation to complete this application, or any portions of same, based on the impact of a disability should contact Dealer Tire’s Human Resources Department to discuss your specific needs. Please feel free to contact us at 1-800-933-2537 x6550.