Account Manager at Billtrust

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What You'll Do: 

As the Account Manager you will work with clients to help them maximize the value of their invoice to cash process with the goal of ensuring their highest satisfaction.  In addition, you will directly impact revenue at Billtrust and expand Billtrust’s footprint in these accounts by selling add-on modules and products. This is accomplished with a mix of onsite meetings, web meetings, trade shows and conferences as well as regularly occurring conference calls and emails.  As the client’s advocate inside Billtrust, you will also work closely with Product Management, Project Management, Client Services and other stakeholders to ensure we are delivering and meeting client expectations. 

  • Enhance client satisfaction levels by understanding their strategic goals and helping them optimize results from their currently-licensed services.  
  • Expand the use of Billtrust's services within your clients' organizations by ensuring optimization of features and services. 
  • Analyze and assess gaps where the client may not be utilizing the full feature list or gaining full benefits from the suite of Billtrust solutions.
What You'll Bring to the Team:
  • Proven ability to manage clients who are using a software-driven solution.
  • Experience in successful “farming” to generate revenue from existing clients.
  • The ability to quickly learn complex solutions in order to sell, support or manage similar projects within technology-centric organizations.
  • Successfully used advanced communication skills to work with a wide variety of technical and business people internally and externally. 
  • Highly organized and accustomed to managing many projects simultaneously.
  • Knowledge of B2B invoice to cash process is a plus.
What You'll Get:
  • Competitive salary, bonus, stock options and 401(k): We appreciate our employees and we make sure they know it.
  • Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.
  • Paid Parental Leave: To keep our employees and their families healthy.
  • Opportunities for Growth: Professional development can take many shapes. From ERGs like Women in Tech and DE&I, to Mentor-Mentee, Leadership and High-Potential Programs, we foster an environment where all employees can grow.
  • Recognition: From Billtrust Bucks and Gongings to Culture Champion and Presidents Awards, our employees are recognized for hard work and for outcomes achieved.
  • Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.
  • A Culture that Lives its Values. Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.
Who We Are:

Billtrust is the best-in-class provider of Payment Cycle Management and accounts receivable solutions, helping businesses accelerate Invoice-to-Cash. We provide a flexible, automated, cloud-based product portfolio that meets diverse buyer requirements and speeds cash application through tailored invoice delivery, secure multi-channel payment enablement, and intelligent matching and payment posting. Our platforms process $30B+ annually and help companies like Kraft Foods, New Balance Athletics and Ferguson Enterprises get paid faster and more efficiently. For the past 18 years, we have achieved remarkable success with year-over-year growth and we attribute that growth to our people and culture - We encourage employees to have autonomy, think creatively, share ideas – even with our CEO – and to challenge the status quo every day without a lot of red tape.  

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • AWSLanguages
    • AzureLanguages
    • DockerLanguages
    • TerraformLanguages
    • PowershellLanguages
    • jQueryLibraries
    • ReduxLibraries
    • RxJSLibraries
    • NgRxLibraries
    • PrimeNGLibraries
    • ASP.NETFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • AngularFrameworks
    • ASP.NET CoreFrameworks
    • SpringFrameworks
    • Microsoft SQL ServerDatabases
    • MongoDBDatabases
    • MySQLDatabases
    • PostgreSQLDatabases
    • SnowflakeDatabases
    • DynamoDBDatabases
    • RDSDatabases
    • ElasticSearchDatabases
    • Google AnalyticsAnalytics
    • PendoAnalytics
    • AxureDesign
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • EnjoyHQDesign
    • Aha!Management
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • SalesforceCRM
    • MarketoEmail
    • WatsonEmail
    • SalesloftEmail
    • MarketoLead Gen

Location

Our Denver office is located just east of downtown, several miles from Denver Intl Airport. Our Boulder office is on Arapahoe Ave by Boulder Creek.

An Insider's view of Billtrust

How would you describe the company’s work-life balance?

Our work-life balance is among the best. Our values, including "Family First" and "Unique Individuals," are demonstrated everywhere possible which surface in many tangible ways including Open PTO & the availability of flexible work schedules. We are able to enjoy a healthy balance where life events are rarely missed due to work-related obligations.

Travis

Senior Manager, Software Development

How do you collaborate with other teams in the company?

Our software development teams have dedicated meeting rooms with video conference capabilities to facilitate communication across distributed teams. We also use software collaboration tools such as Slack and GitLab. Teams are invited to attend each other's sprint demos so we share information and see the results of our teamwork!

Gary

Vice President, Software Development

How has your career grown since starting at the company?

I feel far more knowledgeable and prepared for the next steps in my career thanks to opportunities I have had here. Not just with the support to study and obtain new certifications but also the chances to work with other departments on special projects that I wouldn't have been able to work on elsewhere.

Dominic

Associate Systems Engineer

How do your team's ideas influence the company's direction?

Through an open door policy and a true belief that “there are no sacred cows,” we have a willingness to evaluate everything that is within our domain of expertise. We are able to influence products and processes that improve Billtrust as whole.

Christy

Senior Vice President, Professional Services

What’s the vibe like in the office?

The Denver office is laid-back, friendly, and offers a variety of events that you can participate in depending on your interests that allow you to get to know your co-workers - Bowling nights, ping pong matches, volunteering at food kitchens, team hikes, a kickball team, BBQs and popcorn Thursday's to name a few.

Amy

Relationship Manager

What are Billtrust Perks + Benefits

Billtrust Benefits Overview

Competitive salary, bonus, stock options and 401(k): We appreciate our employees and we make sure they know it.

Open PTO: Work-life balance is important. We believe in giving our employees time to truly relax and recharge.

Paid Parental Leave: To keep our employees and their families healthy.

Opportunities for Growth: Professional development can take many shapes. From ERGs like Women in Tech and DE&I, to Mentor-Mentee, Leadership and High-Potential Programs, we foster an environment where all employees can grow.

Recognition: From Billtrust Bucks and Gongings to Culture Champion and Presidents Awards, our employees are recognized for hard work and for outcomes achieved.

Minimal Bureaucracy: An entrepreneurial environment of ownership and accountability allows you to get work done.

A Culture that Lives its Values. Our values are not just words or window dressing, they guide our decisions - big and small - each and every day.

Culture
Volunteer in local community
Partners with Nonprofits
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Diversity
Diversity Employee Resource Groups
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Mental Health Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Match charitable contributions
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Our policy is simply "Do Your Job." While not all work is a fit for WFH, for many of our employees, where you do your job is based on the agreement you have with your manager.
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Volunteer Time
Sabbatical
Employees eligible after seven years of continuous service, then every five years thereafter. Employees receive up to four weeks paid sabbatical plus a $2,500 stipend to do something awesome.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Some Meals Provided
Happy Hours
Happy hours are hosted on occasion .
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program
Lunch and learns
Cross functional training encouraged
Promote from within
Mentorship program
Online course subscriptions available
Paid industry certifications
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