Sales Ops Coordinator - 3343046

Join the IQVIA team, where diversity and inclusion thrive in a workplace committed to improving patients' lives. We recognize that our employees are crucial to our mission's success and have been acknowledged as a fantastic workplace. At IQVIA, we provide benefits and programs to empower you to develop and advance in your career. We are particularly interested in attracting individuals with drive and initiative, individuals who are ready to propel their careers forward and contribute to driving performance.

As a global leader in commercial solutions, IQVIA is dedicated to delivering impact both nationally and internationally. Our collaborative teams play a vital role in ensuring that biopharmaceuticals, medical devices, patient support services reach those who need them.  We offer valuable insights to customers and demonstrate product value to payers, physicians, and patients. Whether acting as a sales force to physicians or providing education to patients or prescribers, you can contribute to delivering real-world medical breakthroughs with the right experience. Explore the possibilities and be part of shaping a healthier future with us.

Marketing Support Specialist

IQVIA, in partnership with our client Boston Scientific – Interventional Oncology, is looking for a highly organized and detail-oriented Marketing Support Specialist.

This position requires someone who can work effectively in a team environment and independently. This role will interact with customers daily, ensuring prompt professional communication is a must. Responsibilities unique to this position include building strong relationships with our customers, Client Legal Counsel, BSCI Legal Counsel, the team, and leadership.

Responsibilities

• Plan, initiate, and facilitate completion of Business Associate Agreements, as the customer-facing liaison between Client Legal Counsel and BSCI Legal Counsel and the Marketing team.
• Track the progress of Agreements with client Legal counsel and BSCI Legal counsel and key stakeholders.
• Follow up to ensure agreements are progressing through the review and approval process while ensuring all steps are being followed appropriately and in a timely manner
• Manage and track status of BAAs
• Communicate signed agreements once finalized
• Identify, communicate, and document issues and/or gaps across agreements.
• This individual must adhere to compliance regulations.
• Create, maintain, and recommend enhancements to policies and procedures that impact the BAA process and customer collaboration.  
• Track, analyze, and interpret metrics related to BAA process to identify trends and areas for continuous improvement.
• Provide broad troubleshooting support for field teams and customers and support virtual training initiatives.
• Create how-to documents and work instructions to support internal and external processes.
• Coordinate with Health Care Professionals (HCP) and customer legal counsel, ensuring timely submission of requests following feedback, in alignment with compliance and transparency requirements.
• Partner with internal stakeholders (Legal, Compliance, Customer Service and Marketing teams) to ensure consistent processes and accurate documentation across projects.

Requirements

• 4-year degree from accredited college or university
• Proven track record of excellent and timely customer service
• Highly organized with significant attention to detail required
• Proven ability to manage multiple projects and competing priorities with success and accuracy.
• Strong organizational, communication, and project-management skills
• Proven expertise in Microsoft Office Suite, particularly Excel, PowerPoint, Word, and Salesforce
• Excellence in HCP relationship management
• 1-2 years industry experience in light medical device, pharmaceutical, or biotech preferred

#LI-CES

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com

IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe

IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.