Sales Operations Manager

Position:
Sales Operations Manager

Job Description:
Arrow Electronics currently has an exciting opportunity for TEN Sales Operations Managers! Arrow is a Fortune 133 company, globally headquartered in Denver, CO, with employees worldwide. Arrow brings technology solutions to a breadth of markets, including telecommunications, information systems, transportation, medical, industrial, and consumer electronics. We serve as a supply channel partner for over 100,000 original equipment manufacturers, contract manufacturers, and commercial customers through a global network.
What You'll Be Doing:

• Serves as team lead for offshore support team including training on account support detail and internal alignment of daily tasks.
• Coordination of numerous project managers to maintain overall OTD, timelines and schedules- remove barriers to success.
• Serve as the cross-functional single point of contact internally & externally for recurring NPI & support service's needs; leads complex cross-functional global projects to support short / long-term improvements.
• Accountable to overall health of relationship from both customer and Arrow perspective; manages, monitors daily and can report out if given notice: open orders, forecast, NPI dates. Leads stakeholder management sessions and keeps management abreast of potential issues.
• Develop strong and trusted relationships with customers through providing timely responses to all customer-driven performance inquiries.
• Work with business team in contract renewals, extensions, and scope change activities
• Develop, implement, and manage customer success strategies to identify and resolve operational / services matters, working cross-functionally to drive improvements.
• Drive improved profitability by monitoring financial metrics (inventory, margin, etc) and provide improvement suggestions and implementation plans.
• Execute lessons-learned on customer engagements to ensure issues are fixed and provide feedback across organizational lines to help reduce escalations and improve process / service delivery.
• Leads a strategic account planning process that develops mutual performance objectives, financial targets, and critical milestones.
• Key speaker and organizer of QBRs as we steer to short and long-term improvement.

What We Are Looking For:

• PM reports directly to Operations and is 100% salary with bonus structure tied to Operational KPIs (TBD)
• Key customer interface - needs to have all the communication "soft skills" and be comfortable to present at all levels.
• Ability and willingness to deliver bad news and have a solution to improve.
• Empowered with internal authority across the org, acts as a leader of a team representing their customer accounts.
• Ability to independently self-manage without extra management involvement or oversight.
• Proactive approach to account management with an emphasis on automation.
• Exemplify leadership skills by being able to thoroughly train operational processes to offshore support team.
• Developed organizational and time management skills.

Work Arrangement:

• Centennial, CO- will follow a hybrid schedule: Tuesday, Wednesday, and Thursday are required office days for the Panorama Office site; Monday and Friday, work from home.

What's In It For You:
At Arrow, we are driving innovation and choice by offering employees a variety of benefits designed to keep you and your family physically and financially healthy.
Not only do we offer a competitive salary and work-life balance, but we also provide benefits to match your needs:

• Medical, Dental, Vision Insurance
• 401k, With Matching Contributions
• Paid Time Off
• Tuition Reimbursement
• Health Savings Account (HSA)/Health Reimbursement Account (HRA) Options
• Growth Opportunities
• Short-Term/Long-Term Disability Insurance
• Discounted RTD Passes, with convenient office location off RTD Light Rail (Dry Creek Exit)
• On-site Café with Catering Option for Busy Lifestyles (availability subject to COVID-19 office guidelines)
• 24/7/365 On-site Gym and Lockers, Free for Use to All Employees!
• Bike Racks

And More!
Annual Hiring Range/Hourly Rate:
$100,400.00 - $125,000.00
"Actual compensation offer to candidate may vary from posted hiring range based upon geographic location, work experience, education, and/or skill level. The pay ratio between base pay and target incentive (if applicable) will be finalized at offer. Internal candidates who have current pay within or above the hiring range are still encouraged to apply if interested. "
APPLY NOW!
#LI-PC1

Location:
US-CO-Denver, Colorado (Panorama Arrow Building)

Time Type:
Full time

Job Category:
Business Support
EEO Statement:
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran or disability status. (Arrow EEO/AAP policy)
We anticipate this requisition will be open for a minimum of five days, though it may be open for a longer period of time. We encourage your prompt application.