Sales Operations Manager, Systems & Enablement

THE COMPANY:

Juul Labs's mission is to transition the world’s billion adult smokers away from combustible cigarettes, eliminate their use, and combat underage usage of our products. We have the opportunity to address one of the world’s most intractable challenges through a commitment to exceptional quality, research, design, and innovation. Backed by leading technology investors, we are committed to the same excellence when it comes to hiring great talent.

We are a diverse team that is united by this common purpose and we are hiring the world’s best engineers, scientists, designers, product managers, operations experts, and customer service and business professionals. If the opportunity to build your career is compelling, read on for more details.

Must be located in the US

ROLE AND RESPONSIBILITIES:

Juul Labs is seeking a Sales Operations Manager, Systems & Enablement to drive Salesforce platform strategy and operational enablement for the U.S. Commercial Organization. In this cross-functional role, you will partner with Sales, Strategy, IT, and Customer Success to optimize the performance, scalability, and usability of our Salesforce instance and related tools.

You’ll serve as the systems owner for sales enablement systems—leading requirements gathering, process design, change management, and user adoption strategies. This role is critical in driving data integrity, platform functionality, and frontline productivity across the commercial organization. 

Key Responsibilities Include:

• Serve as the primary Salesforce systems owner for the Commercial team, leading enhancements, configuration roadmaps, and user enablement
• Direct and manage the workload of a managed service provider, inclusive of developing user acceptance criteria, coaching developers, delivering against deadlines, and auditing work quality
• Establish and manage end-to-end ticketing and support processes for sales field issue resolution, in partnership with IT and managed services providers
• Own territory management protocols—including ownership mapping, hierarchy updates, and integration with data pipelines
• Design and implement scalable workflows, permission set configurations, automation logic, and rules of engagement for commercial users
• Collaborate with IT to ensure system reliability, user provisioning, and audit compliance
• Lead discovery, design, development, and UAT for new Salesforce features, working closely with Sales Strategy and Commercial Operations
• Publish release notes, manage change communication, and maintain all training documentation and knowledgebases
• Partner with analytics and enablement teams to integrate Salesforce with BI tools (e.g., Tableau, Power BI) and reporting dashboards
• Champion best practices in CRM data hygiene, reporting accuracy, and process optimization.
• Act as the subject matter expert for system scalability, user behavior insights, and CRM roadmap development
• Perform related duties as assigned, within your scope of practice 

PERSONAL AND PROFESSIONAL QUALIFICATIONS: 

• 6-10 years of experience in Salesforce systems administration or sales operations, with direct ownership of platform configuration and performance.
• Proven experience as Salesforce Administrator with strong understanding of role hierarchies, user profiles, permission sets, and flows
• Demonstrated success in implementing CRM workflows, support models, and end-user enablement strategies
• Strong cross-functional project management and communication skills
• Ability to interpret and translate commercial priorities into scalable technical solutions
• Excellent organizational skills with high attention to detail
• Ability to work independently and influence stakeholders across departments
• Comfort working in a fast-paced, high-growth environment

Preferred:

• Experience in Consumer Goods Cloud
• Experience with SQL, Excel, and Salesforce Analytics
• Familiarity with Tableau, Power BI, or other visualization tools
• Background in field sales, sales enablement, or commercial strategy
• Experience presenting technical solutions to non-technical audiences

EDUCATION:

• Bachelor’s degree preferred

JUUL LABS PERKS & BENEFITS:

• A place to grow your career. We’ll help you set big goals - and exceed them
• People. Work with talented, committed and supportive teammates
• Equity and performance bonuses. Every employee is a stakeholder in our success
• Cell phone subsidy, commuter benefits and discounts on JUUL products
• Excellent medical, dental and vision, disability, and life insurance, plus family support, wellness, legal, and employee assistance program benefits
• 401(k) plan with company matching
• Plus biannual discretionary performance bonuses