District Manager Parts & Service (North Dallas, TX )

Description
Remote: This position does not require employee to be on-site full-time to perform most effectively. The employee's role enables them to work off-site on a permanent basis. This position requires an employee to cover territory visits to dealerships in a reoccurring frequency.
The territory covers North Dallas, TX. The selected candidate must live in territory or relocate to North Dallas, TX or surrounding area.
This job may be eligible for relocation benefits.
The Role
The Sales professional has territorial responsibility for the administration of the Sales and Service Agreements that exist between GM and its dealers. They often act as consultants to the dealers and work reciprocally with them on the development and implementation of their business plans. They may be involved in a variety of initiatives including: execution of marketing initiatives, customer retention, financial analysis, and training.
What You'll Do (Responsibilities)

• Take full ownership of district revenue, customer retention, and overall customer experience, driving measurable success.
• Act as a trusted advisor to dealership leadership, providing strategic guidance and support.
• Lead revenue growth efforts, ensuring KPIs are met through the effective execution of CCA programs, initiatives, and operational strategies.
• Conduct thorough dealer contact meetings, prioritizing dealership needs and aligning with GM performance objectives.
• Analyze dealer marketing and merchandising plans, offering actionable recommendations to enhance service lane traffic and customer engagement.
• Develop and implement annual business plans, proactively addressing challenges and executing countermeasures to mitigate headwinds.
• Resolve complex aftersales customer issues, including SPAC/CAC/TAC cases, goodwill claims, warranty requests, and policy concerns, ensuring a seamless experience.
• Drive success across key performance indicators (SRT sales objective, NPS, retention, STS training, EV training & compliance) to support long-term dealership performance.

Additional Description
Your Skills & Abilities (Required Qualifications)

• Education & Experience - Bachelor's degree or equivalent experience in automotive, customer service, or business-related fields.
• Consultative Sales Approach - Strong interest in dealership operations, with a focus on strategic sales consulting and relationship building.
• Results-Driven Problem Solver - Ability to identify challenges, develop actionable solutions, and drive measurable results with minimal guidance.
• Strategic Facilitation & Leadership - Skilled in leading dealership meetings to analyze opportunities, set goals, develop action plans, train teams, and execute strategies effectively.
• Clear & Persuasive Communication - Exceptional written and verbal communication skills, with a proactive approach to engaging stakeholders.
• Data-Driven Decision Making - Strong ability to analyze market data, interpret trends, and provide strategic recommendations to optimize performance.
• Collaborative & Adaptive Mindset - Demonstrated ability to work across teams, navigate challenges, and solve problems in a fast-paced environment.

What Will Give You a Competitive Edge (Preferred Qualifications)

• Relationship Management Excellence - Proven success in building and maintaining strong internal and external partnerships to drive results.
• Track Record of Driving Change - Experience in leading strategic initiatives, managing transitions effectively, and optimizing dealership operations.
• Advanced Communication & Negotiation - Expertise in informative and persuasive communication, influencing stakeholders and securing buy-in.
• Autonomous & Strategic Execution - Ability to prioritize tasks, manage time effectively, and operate independently while maintaining alignment with business goals.
• Innovative & Creative Problem-Solving - Proactive approach to identifying new solutions, adapting strategies, and navigating complex challenges.
• Customer-Centric & Conflict Resolution Skills - Strong ability to manage customer relationships, resolve concerns effectively, and enhance service experiences.

This position requires the ability to legally operate a motor vehicle on a regular basis and successfully complete a Motor Vehicle Report review.
GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE. THIS INCLUDES DIRECT COMPANY SPONSORSHIP, ENTRY OF GM AS THE IMMIGRATION EMPLOYER OF RECORD ON A GOVERNMENT FORM, AND ANY WORK AUTHORIZATION REQUIRING A WRITTEN SUBMISSION OR OTHER IMMIGRATION SUPPORT FROM THE COMPANY (e.g., H-1B, OPT, STEM OPT, CPT, TN, J-1, etc.)
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