Manages banquet and catering inquiries from lead generation through contract and deposit collection. Qualifies events, prepares proposals, presents pricing and packages, maintains CRM pipeline data, meets sales goals, and coordinates handoffs to Event Managers and operations teams. Provides responsive guest communication, handles pre-handoff changes, supports event meetings, and assists with outbound sales during peak periods.
SALES MANAGER
The Inside Sales Manager is responsible for managing all banquet and catering inquiries and converting qualified leads into booked business. This role focuses on responding quickly to web and phone leads, qualifying events, preparing proposals, securing deposits/contracts, and providing a clean handoff to the Event Manager to ensure flawless execution.
The ideal candidate is highly organized, responsive, detail-oriented, and driven by closing business and delivering exceptional guest service.
ESSENTIAL FUNCTIONS
- Manage all banquet and catering leads generated via web, phone, third-party platforms, and walk-ins
- Respond to new inquiries within established response-time standards
- Qualify events based on size, date, budget, menu, and operational feasibility
- Build customized proposals and event packages based on guest needs
- Present menu options, pricing, room availability, and event details clearly and confidently
- Secure deposits and signed contracts to confirm events
- Enter, track, and update all opportunities and client communication in the CRM
- Maintain accurate pipeline data and follow-up tasks within the CRM
- Convert leads into confirmed events and meet monthly/quarterly sales and conversion goals
- Coordinate a professional handoff to the Event Manager once the event is booked
- Ensure all events are documented clearly for operations teams
- Work collaboratively with banquet, culinary, and management teams to ensure alignment
- Provide excellent phone and email etiquette and timely communication with all guests
- Assist guests with basic event questions such as A/V, linens, room layout, timing, etc.
- Maintain organized electronic files, proposals, contracts, and event notes
- Handle adjustment requests, changes, or additions prior to handoff as appropriate
- Participate in weekly event/banquet meetings as needed to review upcoming business
- Support outbound sales efforts as needed during peak seasons
QUALIFICATION STANDARDS:
- Prior banquet, catering, hotel, or restaurant sales experience preferred
- Experience working with a CRM or sales pipeline system
- Strong written and verbal communication skills
- Highly organized and detail-oriented
- Comfortable working in a fast-paced environment with multiple open leads at once
- Demonstrated ability to close business and ask for the sale
- Proficient with Microsoft Office and basic computer systems
- Ability to work occasional evenings/weekends based on business demand
- This is a hybrid role with a blend of on-site restaurant presence and remote work based on business needs.
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What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
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- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
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