Sales Development Representative (Cubby Care Associate)

We’re Cubby Beds 👋

A fast-growing and high-impact startup that makes smart beds for people with cognitive conditions like Epilepsy, Cerebral Palsy, Dementia and Autism. Our mission is to improve the lives of special needs kids and their families through our innovative products and go to market strategies. Since launch, we have changed the lives of thousands of families, been insurance covered in all 50 states, achieved profitability, and are building a growing team in our Denver HQ.

The next stage of the business is all about scaling our team, product, systems, and customer journey to help thousands more families get the safe sleep they deserve.

This is where you come in

When you join Cubby, you’re joining a team of highly motivated builders on a mission to change the lives of families caring for children with complex special needs. As a Care Associate, you play a critical role in bringing that mission to life by supporting families during one of the most important moments in their journey—finding a safe sleep solution for their loved one.

In this role, you will serve as a trusted guide in the early stages of the customer journey, helping families understand the Cubby Bed, explore funding pathways, and navigate next steps with confidence and care. You will develop deep expertise in our product and insurance-related workflows, and you will be a key point of contact for families who have expressed interest in Cubby and are seeking personalized guidance.

You will manage a defined territory, owning outbound and inbound outreach to leads within that region and coordinating introductions to medical supplier (DME) partners when appropriate. Your work ensures timely follow-up, clear communication, and smooth handoffs that support both families and our partner ecosystem.

As a Care Associate, you will collaborate closely with cross-functional teams—including Business Development, Funding, Marketing, and Operations —to overcome obstacles, maintain accurate CRM data, and continuously improve the customer experience. Your ability to balance empathy with execution helps drive both strong outcomes for families and meaningful contributions to Cubby’s growth.

Above all, you approach your work with care, curiosity, and clear communication. You take pride in operating with excellence, managing your territory with ownership and accountability, and delivering a thoughtful, high-quality experience to every family and partner you support.

Here’s what you’ll be doing

• Initiate and build rapport with potential customers within an assigned territory, guiding families exploring Cubby through various funding options (primarily insurance) and proactively supporting them through the early stages of the purchase journey, including introductions and handoffs to medical supplier (DME) partners when appropriate.

• Engage with families interested in a Cubby Bed with a focus on outbound outreach to new leads, averaging 60-80 dials per day.

• Maintain extensive product knowledge to discuss the product in-depth with families, explaining how each feature benefits specific diagnoses and addressing any initial questions or concerns.

• Collaborate with internal departments to promptly resolve any challenges that arise during the early stages of the insurance process, providing feedback to enhance the Cubby experience.

• Consistently meet daily/weekly/monthly performance KPIs focused on tracking the efficiency and effectiveness of outbound lead outreach and initial support efforts.

• Support the sales process by maintaining accurate customer data in Salesforce and managing follow-up through defined handoff points, ensuring timely and well-documented transitions to internal teams or external supplier partners.

• Adhere to compliance and regulatory requirements, including the handling of sensitive customer information.

• Collaborate with fellow team members and managers to optimize outbound processes and ensure alignment with overall business goals.

• Provide insights and observations from initial customer interactions to management and the marketing team, driving projects aimed at improving the early stages of the customer journey.

Here’s what we’re looking for

You will have at least

• Passion for Cubby’s mission and embodies our values of People First, Always, Operating with Excellence, and Pioneering with Purpose.

• 1-2+ years of experience in consultative sales roles as an inside sales agent, sales/business development representative, retail sales, or in similar roles

• Prior experience converting a high volume of leads and owning their end-to-end journey within a CRM pipeline

• Ability to work a 8:30-5pm or 9-5:30pm shift Monday - Friday (Note - M-W are in office, Th -F are optional work from home)

• Fluent in Spanish

  • (1) Proficient in speaking and understanding both spoken English and Spanish, including any necessary specialized vocabulary, terminology and phraseology; and

  • (2) Able to effectively, accurately, and impartially communicate directly with individuals with limited English proficiency in Spanish.

We hope you also have

• Experience using CRMs such as Salesforce, Kustomer, or similar is preferred to be successful in this role

• Prior experience working within one or more of the following industries is ideal but not required: healthcare sales, health tech, and pharmaceutical sales

• Prior experience working with the special needs community, providers/care teams, insurance/billing, and medical device suppliers is ideal but not required

Don’t feel like you have all of the qualifications?

The description above indicates our current vision for the role. You could be a viable candidate even if you don't fit everything we've described above and may also have important skills we haven't thought of. If that's you - even if you’re unsure - we encourage you to apply and help us get to know you!

Benefits & Perks✨

• Compensation: At Cubby, we reward great performance with clear, motivating compensation. We believe in aligning incentives and sharing wins.

  • Total Comp for this Role: $57,000-$68,000

  • This includes:

    • Base Salary: $46,000-$54,000

    • Commission & Company Bonus Program: Up to 25% of your base salary if targets are hit

• Stock Options - Equity Ownership

• Health, Dental, and Vision Insurance

• Unlimited PTO & Sick/Wellness Hours

• 12 paid holidays, a paid Volunteer Day and a Powder Day

• 401k with a company match

• Hybrid Work Model: Monday-Wednesday in the office, optional work from home Thursday-Friday

• Mac, standing desk, and high-end accessories at the office + a work-from-home stipend to purchase equipment needed for home offices

• Paid parking

• Annual staff retreat

• Stocked kitchen and bimonthly team lunches in our beautiful Denver HQ

• Growth opportunities at a start-up with a life-changing mission

If you're driven to guide families through a meaningful, complex process in a high-growth, life-changing organization, we want to meet you! Interested? Apply now! 👩🏻‍💻

Cubby Beds is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Cubby Beds is also committed to compliance with all fair employment practices regarding citizenship and immigration status. For data removal requests from our Applicant Tracking System, please email [email protected].

This position will remain open until filled.