Risk Program Consultant (Enhanced Fraud Services)- Remote

Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service.

The Risk Program Consultant leads all aspects of the relationship with assigned financial institutions related to Fraud and Risk operations, service and experience. Incumbent will work with multiple levels of leadership within the financial institution and within Velera. They will serve as trusted partner and consulted advisor, with the objective to understand the financial institution’s risk and anti-fraud needs, drive the financial institutions risk initiatives, support all financial institution initiatives with a risk management lens, understand and consult on all risk management aspects of the financial institution’s portfolio, partner with Risk Management teams to proactively identify effective mitigation strategies and opportunities, work with the financial institution on industry trends. Incumbent will also serve as escalation point for critical service-related issues, attend on-site meetings at financial institution locations as needed, perform education, training and operational performance evaluations for financial institution’s executive teams, understand and recommend industry fraud and risk mitigation best practices and ensure quality service and a positive relationship between Velera and all financial institutions enrolled in the Enhanced Fraud Services solution.

• Strengthen top financial institution relationships by identifying and managing financial institution

• fraud/risk program needs, providing expert servicing oversight and accountability for financial institution critical initiatives and ensuring fraud and risk day to day servicing requests and needs are met.

• Provide portfolio consulting on fraud and risk mitigation strategies, identify ongoing process improvements and operational gaps with recommendations for improvement.

• Maintain extensive knowledge of all fraud and risk applications and systems both internal to Velera and external (within financial institutions and industry).

• Effectively develop and leverage partnerships with all Velera business units to ensure client initiatives, projects and business as usual issues and requests are resolved expeditiously to the client’s satisfaction and with risk management consulting.

• Conduct root cause analyses and recommend steps to remediate risks based upon findings from research. Communicate those findings and recommendations at all levels with financial institution operational staff and executives as well as internal support teams. Ensure resolution and execution related to those plans/findings.

• Conduct investigations of complex cross-channel fraud events or suspicious activity via detailed analysis of daily business records and ad-hoc risk assessments. Recommend and execute preventive actions resulting from those investigations.

• Serve as central point of contact between various partners, Velera Business Units and clients by assertively and proactively providing ongoing communication and action between all parties to ensure timely resolution and execution from Risk Management services teams.

• Coordinate and monitor open risk management service tickets, inquiries and projects to ensure response timeliness, accuracy, and quality. Internally raise partner concerns to appropriate service team employees, and upper management, verbally and/or via Velera’s internal ticketing process. Ensure that all questions/inquires/issues from the financial institutions are recorded and tracked through resolution following defined process with the appropriate resolution comments.

• Set and manage client expectations with regard to complex fraud mitigation system functionality, fraud related compliance and fraud mitigation rule and reporting implementation timeframes. Provide accurate cautions and clarifications related to client-specific conditions which could influence objective.

• Develop and implement professional presentations as the need arises for various fraud meetings and

• financial institution training functions. Ability to communicate effectively via WebEx and conference calls, additionally delivering high quality PowerPoint presentations via webinars and face-to-face meetings with financial institutions and upper management.

• Identify ongoing process improvements, operational gaps and potential remediation steps related to both existing and new financial institution experiences and processes.

• Participate in special project teams supporting general business initiatives outside of the primary fraud detection and analytics function.

• Lead and/or participate in assigned projects (internal and external) including cross-functional teams in support of Velera, business unit, and/or department goals and objectives providing best practice recommendations and oversight where appropriate.

• Maintain current working knowledge of all Velera offered products and service applications including its key functions, risk management options, and associated reports. Recommend reports which meet daily client needs and work with internal analytic teams to generate customized reporting options for the benefit of individual/all EFS financial institutions or where appropriate.

• Maintain an understanding of financial services regulations and requirements.

• Perform other duties as assigned

• While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear

• Specific vision abilities required by this job include close vision

• Ability to occasionally lift/move up to 25 pounds

• Individuals with a disability who are otherwise able to perform the essential functions of the job may request a reasonable accommodation through the Human Resources department.

• None

• No

Education:

• Ability to work a flexible schedule to meet needs of the business; including being available 24 x 7 on call for seven (7) day Risk Analytics team coverage, compromised card events, client emergencies and unique situations

• Ability to document processes and coordinate projects.

• Ability to exercise discretion and good judgement in making decisions, act independently and effectively on complex problem resolution, determine required resources and communicate client direction to all partners.

• Ability to communicate (verbal and written) effectively, positively and professionally at all levels with financial institution operational staff and executives as well as internal support teams and leaders; Ability to build and maintain positive relationships.

• Ability to travel as needed, less than 25%.

• Ability to be flexible and work under high pressure in a complex environment.

• Ability to perform in-depth analysis on an inquiry, anomalous activity, red flags, concept or project and provide appropriate consultation, feedback, and recommended courses of action to mitigate fraud, risk and enhance the member experience.

• Ability to handle multiple projects, work in fast-paced environment, meet deadlines and provide customers with an exceptional service experience.

• Advanced proficiency in word processing, data mining, spreadsheet and computer software applications.

• Demonstrated excellent analytical and quantitative skills.

• Ability to work remote part time or full time.

• Regular and reliable attendance.

• Responsible for reporting risks that are identified to the appropriate team and/or management.

• Additionally, responsible for managing, monitoring and reporting risks within the scope of your work area, to include, but not limited to Information Security risks.

• Actively supports and embraces Velera's core values of Dedication, Collaboration, Belonging, Curiosity and Integrity.

• Responsible for ensuring that exceptional service is delivered to both internal and external clients by doing what’s right for credit unions.

• Demonstrate enthusiastic support of corporate mission, vision, core values and long-term business objectives.

• Support a workplace where every employee feels valued, respected, and connected.

• Perform job duties within the company’s policies, procedures, service standards and the state and federal laws.

About Velera

At Velera, inclusion isn’t an initiative – it’s how we work. Guided by a people‑helping‑people philosophy, we cultivate a culture where every employee feels valued, respected and empowered to do their best work. We’re committed to building a diverse workforce and fostering meaningful connection across our teams. Through a remote‑first, flexible environment, we prioritize psychological safety, wellbeing and belonging so individuals and teams can collaborate to thrive. Together, we’re shaping a new era of secure, innovative solutions for the clients and communities we serve. Learn more about what it’s like to work at Velera.

Pay Equity

Actual Pay will be adjusted based on experience and other job-related factors permitted by law.

Great Work/Life Benefits!

• Competitive wages

• Medical with telemedicine

• Dental and Vision

• Basic and Optional Life Insurance

• Paid Time Off (PTO)

• Maternity, Parental, Family Care

• Community Volunteer Time Off

• 12 Paid Holidays

• Company Paid Disability Insurance

• 401k (with employer match)

• Health Savings Accounts (HSA) with company provided contributions

• Flexible Spending Accounts (FSA)

• Supplemental Insurance

• Mental Health and Well-being: Employee Assistance Program (EAP)

• Tuition Reimbursement

• Wellness program

• Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions

Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law.

Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information.

Velera is an E-Verify Employer. Review the E-Verify Poster here.  For information regarding your Right To Work, please click here.

This role is currently not eligible for sponsorship.

As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at [email protected] for assistance.