Revenue Operations Specialist

Description
Engrain has transformed the way people find, lease, and manage properties. Engrain provides a holistic suite of mapping solutions built specifically for the real estate industry to provide stunning unit-level map visualizations that integrate with countless websites and property tech applications. Our revolutionary, unit-level map data and interactive visuals within our SightMap, TouchTour and Asset Intelligence product lines allow both property owners and prospective renters to better ensure occupancy and drive revenue.
We're hiring a Revenue Operations Specialist to help Engrain scale the post-sale and CX/ retention workflows. This role is ideal for someone who wants to build automation into every step of the revenue process to improve our customer's experience and reduce our cost to serve.
You'll work closely with the RevOps, SystemsOps, CX and GTM teams to optimize how revenue moves through our business-faster, cleaner, and more intelligently with every iteration.
What you'll do...

• Support Revenue Teams:
  • Execute a variety of data entry and management tasks from the Sales Operations, Job Start and Ecommerce Support queues completing them accurately within established SLA timeframes
  • Respond to and resolve inquiries from internal teams, clients, and partners related to contracts and sales operations
  • Ensure data integrity for key data elements that are of critical importance for sales and business operations
  • Exercise routine Salesforce data audits and data governance tasks
• Optimize post-sale activation workflows:
  • Ensure point-of-sale processes-whether via our customer portal or assisted by a team member-are tech-enabled and streamlined
  • Assist in building automation, exception handling, and quality checks into our systems
  • Partner with stakeholders to ensure excellence in manual execution when automation isn't feasible
  • Assist the CX and CSM teams in plugging process gaps that slow revenue recognition or customer activation,
  • Assist the System Operations & CX teams in the adoption of new tools, processes and automations.
• Support the Director of Revenue Operations in their efforts to innovate within our GTM motion:
  • Assist with pilots that help streamline our revenue processes, from sales to onboarding handoff, retention workflows, and lifecycle management
  • Test technology capabilities, research and compare solutions, and build proofs of concepts that can be taken to the pilot phase by the Revenue Operations Specialist
• Work with the Director of Revenue Operations to build and maintain reports and dashboards aligned with our revenue operating cadences-supporting key moments like forecast calls, pipeline reviews, QBRs, and retrospectives-to ensure timely, data-driven insights across the GTM organization.

Requirements
What you offer us...

• 1-2 years of experience in operations, systems support, or workflow coordination (internships and side/passion projects welcome)
• Bonus if you've supported or worked adjacent to a revenue team (Sales, CS, Marketing, Deal Desk, or RevOps)
• You're systems- and process-minded-you default to asking "how should this work at scale?" while ensuring the customer experience is protected
• Familiar with Salesforce; exposure to tools like LeanData, Salesloft, Hubspot, 6sense, Clay, Zapier, Outreach, Gong, or similar platforms.
• Detail-oriented and methodical in troubleshooting and solving process problems
• Obsessed with quality work, delighting stakeholders, and longevity in what you build, while maintaining a strong bias towards execution and delivering value quickly
• Clear communicator who collaborates well across departments
• Team player, willing to jump in and help grease the wheels of our revenue engine in whatever capacity necessary
• Motivated by a simple idea: let systems handle the busywork so teams can focus on impact
• Comfortable in an evolving, scaling environment where structure is still being built

What we offer you...

• Salary Disclosure for Colorado: minimum base salary of $60,000 - $70,000. Final offer amount is determined by factors including years and depth of candidate's experience, certifications, and skill set alignment to the job requirements
• Various health, dental and vision insurance plans to choose from
• Up to 12 weeks of paid parental leave + additional paid and unpaid leave options
• Up to 18 days annually of PTO & 10 holidays per year
• Dog-friendly office
• 401k match up to 4 percent
• Annual reimbursement for personal growth through our Grow450 program
• On-site amenities include a professional fitness center, flexible & modern workspace, coffee bar, happy hour taps & team member lounge

All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status.
Salary Description
$60,000-$70,000