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As a Revenue Expansion Executive, you'll convert existing clients into revenue sources through cross-selling and upselling, while collaborating with peers to understand customer needs and enhance the value of ChowNow's products.
About Us:
ChowNow is one of the leading players in off-premise restaurant technology. As takeout becomes a vital revenue stream for independent restaurants, our platform helps owners focus on what they do best—serving great food—by offering solutions across the entire digital dining experience. From building branded websites and mobile apps, to powering online orders, managing menus, consolidating delivery, and running targeted marketing, we give restaurants the tools to grow on their own terms.
We support over 20,000 restaurants across North America, helping process $1B+ in gross food sales while saving our partners over $700M in third-party commission fees. Through our white-label ordering solutions, a growing demand network (including Google, Yelp, Apple, and Snap), and a diner-friendly marketplace, we empower independent restaurants to own their customer relationships and avoid inflated pricing and fees charged by 3rd party delivery apps like Uber and Doordash.
Founded in 2012, we’ve navigated rapid growth and transformation—from startup roots through the pandemic boom—and are now beginning an exciting new era under our CEO, Kanika Soni. As we evolve with new leadership and cutting-edge tools, we’re deepening our commitment to helping local restaurants thrive in the digital economy.
About the Position:
As a Revenue Expansion Executive, you will have an opportunity to be a key strategic contributor. You will gain invaluable experience and have the chance to showcase your acquired knowledge. You will take ownership and turn existing clients into sources of additional revenue. You will work to establish the value of new product features to close cross sell and upsell opportunities.
You will constantly collaborate with your peers and manager to become proficient in identifying the right clients to approach, demonstrating that you have a strong understanding of the restaurant technology space in order to help restaurateurs improve their business by using the ChowNow platform. This position requires the right combination of grit, curiosity, and the drive to help small business owners with their daily challenges.
This is a remote role based in the United States. Please note: ChowNow is not eligible to employ in every state and the recruiting team will confirm location and eligibility before moving past initial stages.
Reports to a Sales Leader; No Direct Reports.
WHAT WE LOVE ABOUT YOU:
You put restaurants first. You deeply understand the importance of local restaurants and put them at the center of everything you do. You aim to help them not only survive but thrive.
You celebrate diversity. You recognize that diversity and inclusivity matter. You’re committed to progress, which means everyone gets the support and resources they need, no matter who they are. You have an ability to listen to other team members' ideas and can thrive in an environment that embraces individuality. Everyone’s voice counts.
You raise your hand. You consistently go above and beyond what is asked of you. You help your peers accomplish their tasks while also excelling at accomplishing your own. When you have a smart idea, you raise your hand and share it.
You keep reaching. You set clear ambitious goals. You don’t allow yourself to become complacent with where you’re at and what you’ve done, so you seek out new opportunities and challenges.
What Success Looks Like:
Within 30 Days You’ll:
- Progress through our Ramp Camp (ChowNow’s New Hire Onboarding Experience)
- Thoroughly know our customers, their needs, and how our product adds differentiated value
- Develop a clear plan for nurturing existing partners
- Confidently run in-product web demos for a variety of audiences
- Own and manage relationships, including the nurturing of leads and building a referral network
Within 60 Days You’ll:
- Drive your own deals through a full-cycle, inside sales funnel from qualifying to close
- Prioritize strategic opportunities and resources to maximize your own output
- Hit and exceed your quota numbers
- Understand the importance of reports and dashboards in SFDC to evaluate your pipeline and KPIs
Within 90 Days You’ll:
- Advocate for clients internally to ensure their voice is heard, helping to influence the product roadmap, service improvements and support priorities
- Shape, iterate, and scale our Account Management strategy, taking initiative to improve the team's practices, tools, and content to enhance client satisfaction, retention and revenue growth
- Hit and exceed your quota numbers
You Should Apply If:
- You have a track record of consistent over-achievement in cross sales with 2+ years experience
- You have experience in an highly outbound sales environment and seen success
- You have a strong passion for restaurants and the hospitality industry
- You are a fast learner when it comes to process and technology
- You have a tenacious attitude and ability to self-motivate and drive toward success
- You have a track record of consistent over-achievement, strong work ethic and desire to learn.
- You’re genuinely curious about people, local restaurants, and food trends
- You enjoy building lasting relationships that enable you to build a book of business where referrals are the norm
- You subscribe to a work hard, stay positive and implement feedback mentality
- You thrive in fast paced sales culture where changes are common and you adapt quickly
- You’re a student of the market, you know your competitors, you’re up to date on the latest trends, you’re coachable, and you’re willing to put in the time to master your craft to understand how your buyer makes decisions
- You enjoy a competitive atmosphere where everyone is striving to be better than the day before while celebrating team mate's wins
About Our Benefits:
- Expected base salary: $56,000 - $73,000 (depending on candidate location) plus the ability to earn commission
- Ongoing training and growth opportunities.
- A "Best Place to Work" winner multiple times where we focus on creating a great employee experience.
- Rock solid medical, dental, and vision plans.
- Mental Health Coverage - we offer several programs to support your mental health and wellness goals.
- Unlimited Paid Vacation. We expect you to work hard, but still enjoy your personal life
- 7 weeks of baby bonding time for all new parents (within the first year of birth or adoption), 8 Weeks of Paid Pregnancy Leave.
- 401(k) Matching
- Employer-contributing student loan assistance program or continuing education reimbursement program
- Commuter benefits (including Uber Pool).
- Employee Stock Incentive Plan.
- Pet insurance for your fur babies
- Consistent & fair leadership: we’ll share info, set clear goals, show you respect, and treat everyone fairly.
- Enough freedom to spread your wings while still holding you accountable.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. This is not intended to be an exhaustive list of all responsibilities, duties and skills required.
As one of ChowNow’s core values, “Celebrates Diversity”, we are committed to an inclusive and diverse work environment. ChowNow is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. We are committed to developing a barrier-free recruitment process and work environment, if you require any accommodation, please let us know at your earliest convenience and we’ll work with you to meet your accessibility needs.
Information Regarding Recruiting Scams: ChowNow does not engage in outreach to prospective candidates by text message about employment opportunities, interviews, or employment offers, and we do not make job offers after only one interview. ChowNow does not ask candidates to submit sensitive personal information (Passport details, banking information, etc.) as part of the interview process. ChowNow employment offers are made by a ChowNow Talent Acquisition team member with a @chownow.com email address only. ChowNow does not ask candidates to provide funds to the company for onboarding, equipment, or supplies. If you receive an employment inquiry or employment offer from a non @chownow.com email address, consider it spam.
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