Perform end-to-end revenue cycle tasks including eligibility verification, charge entry, claim submission, payment posting, collections and denial management. Provide partner and patient support, identify trends and revenue opportunities, and maintain KPI targets while using billing systems, EMRs, clearinghouses, and related tools.
About Bridge
The Role
Responsibilities
Requirements
Why Bridge
Compensation
Bridge is the fastest, most compliant way to scale insurance billing nationwide. We enable virtual care companies to go in-network nationally in as little as 30 days without the operational lift. Our platform handles payer contracting, credentialing, real-time benefit verification, medical coding, claim submission, denial management, and compliance in a single integrated solution. Backed by leading investors including General Catalyst, Andreessen Horowitz, Thrive Capital, Khosla Ventures, Greenoaks, and Mischief, we are scaling rapidly.
Bridge's insurance billing engine is what lets telehealth companies go in-network in 30 days instead of years, and that engine runs on the accuracy and speed of our revenue cycle team. As a Revenue Cycle Specialist, you'll sit at the center of that operation, working every stage of the billing lifecycle from eligibility verification through collections.
You'll report to the Manager of Revenue Cycle and own a mix of hands-on billing work and direct partner support, helping our Partners' patients navigate insurance eligibility and claims questions with the same clarity and confidence Bridge brings to the rest of the platform. If you know RCM cold and want to apply that expertise somewhere the volume, the stakes, and the pace are all real, this is the role.
- Insurance billing operations: Perform RCM functions as assigned or queued, including eligibility verification, charge entry, claim submission, payment posting, collections and credits, and denied/rejected claims. Work toward collection goals and maintain KPIs within the billing system.
- RCM subject matter expertise: Serve as a go-to resource on insurance billing best practices, helping other staff apply sound revenue cycle management within a telehealth setting.
- Payer and patient issue resolution: Identify and resolve issues affecting reimbursement from payers and patients. Spot opportunities to reduce A/R and increase revenue, and act on them quickly.
- Trend identification: Identify problem areas and patterns encountered across teams or departments and communicate findings to management so they can be addressed at the source.
- Partner support: Staff support queues and deliver exceptional customer service to Partners, assisting patients directly with insurance eligibility and claim inquiries.
- System proficiency: Maintain fluency in the tools that power revenue cycle management, including billing systems, EMRs, internal portals, team communication tools, clearinghouses, credit card systems, bank transactions, and patient communication platforms. Adapt quickly as assignments shift to maximize financial impact.
- 2+ years of experience verifying insurance eligibility and creating, submitting, and posting professional claims within a healthcare setting
- Strong knowledge of CPT, HCPCS, and ICD-10 codes, plus HIPAA regulations
- Understanding of NPI, taxonomy, and electronic claim submission requirements
- In-depth understanding of insurance A/R, with the ability to read and interpret ERA/EOB/EOPs
- Experience with Candid or an equivalent billing system preferred; experience with 270/271 X12 files (real-time eligibility) preferred
- Intermediate knowledge of revenue cycle processes, best practices, and insurance coverage guidelines
- Self-motivated and able to work autonomously, multitask, and switch focus quickly
- Strong organizational skills, attention to detail, and the judgment to meet deadlines independently
- Excellent written, verbal, and customer service communication skills
- Work at the operational core of a platform processing insurance billing for telehealth companies nationwide
- Direct, visible impact on collection goals and A/R: your work shows up in the numbers
- Exposure to the full RCM lifecycle across a fast-growing, venture-backed health tech company
- Collaborative team environment with a clear path to grow your revenue cycle expertise
- Competitive pay and benefits, and equity
Compensation
The base pay range for this role is $28 – $30 per hour.
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