Serve as the primary customer liaison for revenue cycle management services, building relationships and driving satisfaction, retention, and advocacy. Analyze performance metrics, identify trends, provide actionable reports, resolve customer issues, and recommend workflow improvements. Collaborate with billing, operations, product, and other internal teams to optimize service delivery. The role requires deep revenue cycle expertise, customer engagement skills, strong communication, and up to 10% overnight travel.
HHAeXchange is the leading technology platform for home and community-based care. Founded in 2008, HHAeXchange was born out of an idea to create a fully comprehensive end-to-end homecare solution to help people who are aging or have disabilities thrive in their homes and communities. Our employees are passionate about transforming the healthcare space by building the only homecare ecosystem that fully connects patients, personal care providers, managed care organizations, and states.
We are seeking a Revenue Cycle Advisor to join our team. This role offers the opportunity to make a significant impact by driving customer success, optimizing revenue cycle processes, and contributing to the growth and innovation of our services in a fast-paced environment.
For candidates residing near our Midtown Manhattan or Bloomington, MN office locations, this position will be hybrid, with an on-site presence required 3 days per week to support team collaboration.
To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily with or without reasonable accommodations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Essential Job Duties
- Serve as the primary liaison between customers and internal teams, fostering strong, long-term relationships.
- Demonstrate the value of RCM services by highlighting measurable impacts and proactively solving challenges.
- Analyze customer performance metrics, identify trends, and suggest improvements to optimize revenue cycle processes.
- Address customer inquiries promptly, coordinating with cross-functional teams for swift issue resolution.
- Collaborate with the billing, operations, and product teams to refine service delivery and enhance the overall customer experience.
- Identify and recommend process enhancements to improve internal and external workflows.
- Provide customers with regular performance reports and actionable insights to maintain alignment with expectations.
- Drive customer satisfaction, retention, and advocacy through strategic engagement, ensuring high Net Promotor Scores (NPS) and strong customer references.
Other Job Duties
- Other duties assigned by supervisor or HHAeXchange leader.
Travel Requirements
- Travel up to 10%, including overnight travel.
Required Education, Experience, Certifications and Skills
- 5+ years of Revenue Cycle Management, including deep knowledge of billing, common denials, posting, electronic transaction formats, and payer portal navigation.
- Proven experience in customer engagement and relationship management.
- Strong working knowledge of Microsoft Office: Excel, Outlook, PowerPoint, and word.
- Strategic, intellectually curious, and effective at solving problems with clear, fact-based recommendations.
- Detail-oriented with excellent written and oral communication skills.
- Adaptive to change, with strong collaboration skills across cross-functional teams.
- Must be an initiative-taker with a strong work ethic and integrity.
The base salary range for this US-based, full-time, and exempt position is $70,000 - $80,000 not including variable compensation. An employee’s exact starting salary will be based on various factors including but not limited to experience, education, training, merit, location, and the ability to exemplify the HHAeXchange core values.
This is a benefits-eligible position. HHAeXchange offers competitive health plans, paid time-off, company paid holidays, 401K retirement program with a Company elected match, including other company sponsored programs.
HHAeXchange is an equal-opportunity employer. The Company offers employment opportunities to all applicants and employees without regard to race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, medical condition, marital status, veteran status, citizenship, genetic information, hairstyles, or any other status protected by local or federal law.
Similar Jobs
Fintech • Legal Tech • Software • Financial Services • Cybersecurity • Data Privacy
Research and interpret federal and state tax law changes, translate them into software requirements, validate tax calculations, and partner with developers on compliant tax technology. The role also creates technical documentation, supports strategic product initiatives, provides tax subject-matter expertise, and uses AI and analytics tools to improve research and workflow efficiency.
Top Skills:
Ai-Driven ToolsCorptaxData Analytics ToolsGenerative AiTax Research PlatformsTax Software
eCommerce • Healthtech • Kids + Family • Retail • Social Media
Build and lead Babylist’s customer support enablement program from the ground up. Own the knowledge base, SOPs, training, AI copilot workflows, and feedback systems supporting human and AI agents. Analyze support data to identify documentation gaps, improve chatbot coverage and resolution rates, increase copilot adoption, and reduce escalations. Partner cross-functionally with Customer Support, BizOps, Product, Analytics, and engineering-adjacent teams to establish scalable, AI-native support operations.
Top Skills:
Ai AgentsAi CopilotChatgptClaudeGladlyGuruHelp ScoutNotionZendesk
Artificial Intelligence • Healthtech • Machine Learning • Natural Language Processing • Biotech • Pharmaceutical
Field-based specialty sales role responsible for growing Pfizer’s hemophilia portfolio across Tennessee and parts of Alabama. Responsibilities include engaging hematologists, Hemophilia Treatment Centers, hospitals, and multidisciplinary care teams; delivering compliant product and disease education; supporting patient access and reimbursement navigation; identifying account opportunities; and collaborating cross-functionally. The role requires territory travel, strong specialty sales skills, knowledge of complex disease states and biologics, and the ability to build relationships with key opinion leaders.
Top Skills:
Veeva EngageZoom
What you need to know about the Colorado Tech Scene
With a business-friendly climate and research universities like CU Boulder and Colorado State, Colorado has made a name for itself as a startup ecosystem. The state boasts a skilled workforce and high quality of life thanks to its affordable housing, vibrant cultural scene and unparalleled opportunities for outdoor recreation. Colorado is also home to the National Renewable Energy Laboratory, helping cement its status as a hub for renewable energy innovation.
Key Facts About Colorado Tech
- Number of Tech Workers: 260,000; 8.5% of overall workforce (2024 CompTIA survey)
- Major Tech Employers: Lockheed Martin, Century Link, Comcast, BAE Systems, Level 3
- Key Industries: Software, artificial intelligence, aerospace, e-commerce, fintech, healthtech
- Funding Landscape: $4.9 billion in VC funding in 2024 (Pitchbook)
- Notable Investors: Access Venture Partners, Ridgeline Ventures, Techstars, Blackhorn Ventures
- Research Centers and Universities: Colorado School of Mines, University of Colorado Boulder, University of Denver, Colorado State University, Mesa Laboratory, Space Science Institute, National Center for Atmospheric Research, National Renewable Energy Laboratory, Gottlieb Institute
