Robinhood Markets was founded on a simple idea: that our financial markets should be accessible to all. With customers at the heart of our decisions, Robinhood and its subsidiaries and affiliates are lowering barriers and providing greater access to financial information. Together, we are building products and services that help create a financial system everyone can participate in.
With growth as the top priority...
The business is seeking curious, growth-minded thinkers to help shape our vision, structures and systems; playing a key-role as we launch into our ambitious future. If you’re invigorated by our mission, values, and drive to change the world — we’d love to have you apply.
The WFM team ensures efficient operations by placing the right people in the right places at the right times.
Lead seamless workforce operations by aligning functions, solving challenges, connecting team members, and ensuring resource efficiency.
The role is located in the office location(s) listed on this job description which will align with our in-office working environment. Please connect with your recruiter for more information regarding our in-office philosophy and expectations.
What you’ll do- Workforce Planning & Process Coordination – Monitor WFM intake requests, track work efficiency, and manage workforce resource allocations.
- Cross-Functional Collaboration – Coordinate workforce planning processes, ensuring vendor resource requirements are sized, approved, and delivered efficiently across Finance, Vendor Relationship Management, and the vendor network.
- Manage the Purchase Order file for WFM, Global Outsourcing, Finance, and Procurement to align budgets.
- Shift Design & Scheduling Optimization – Coordinate the agent shift allocation processes, coordinating between Forecasting & Capacity Planning and Workforce Optimization to improve efficiency.
- Performance Monitoring & Continuous Improvement – Track and analyze WFM metrics (e.g., forecast accuracy, occupancy, utilization rates, and schedule effectiveness) to drive data-driven improvements and workforce efficiency.
- Strong Workforce Management Expertise – Experience leading forecasting, capacity planning, scheduling, and vendor workforce execution in a sophisticated, multi-site or BPO-supported environment.
- Hands-On Leadership – Upbeat problem-solver excels in ambiguity, initiates processes, collaborates with partners, and takes action.
- Cross-Functional Collaboration & Vendor Oversight – Ability to work across Finance, Procurement, and Vendor Relationship Management to align workforce planning and prioritization.
- Technology & Automation Leadership – Proficiency in WFM tools (e.g., Assembled, NICE, Verint, Genesys) with hands-on experience implementing automation for scheduling, forecasting, and adherence tracking.
- Strategic Problem-Solving & Data Analytics – Ability to use insights from data analytics to improve workforce planning, efficiency, and cost optimization.
- Market competitive and pay equity-focused compensation structure
- 100% paid health insurance for employees with 90% coverage for dependents
- Annual lifestyle wallet for personal wellness, learning and development, and more!
- Lifetime maximum benefit for family forming and fertility benefits
- Dedicated mental health support for employees and eligible dependents
- Generous time away including company holidays, paid time off, sick time, parental leave, and more!
- Lively office environment with catered meals, fully stocked kitchens, and geo-specific commuter benefits
Base pay for the successful applicant will depend on a variety of job-related factors, which may include education, training, experience, location, business needs, or market demands. The expected salary range for this role is based on the location where the work will be performed and is aligned to one of 3 compensation zones. This role is also eligible to participate in a Robinhood bonus plan and Robinhood’s equity plan. For other locations not listed, compensation can be discussed with your recruiter during the interview process.
Click here to learn more about available Benefits, which vary by region and Robinhood entity.
We’re looking for more growth-minded and collaborative people to be a part of our journey in democratizing finance for all. If you’re ready to give 100% in helping us achieve our mission—we’d love to have you apply even if you feel unsure about whether you meet every single requirement in this posting. At Robinhood, we're looking for people invigorated by our mission, values, and drive to change the world, not just those who simply check off all the boxes.
Robinhood embraces a diversity of backgrounds and experiences and provides equal opportunity for all applicants and employees. We are dedicated to building a company that represents a variety of backgrounds, perspectives, and skills. We believe that the more inclusive we are, the better our work (and work environment) will be for everyone. Additionally, Robinhood provides reasonable accommodations for candidates on request and respects applicants' privacy rights. Please review the specific Robinhood Privacy Policy applicable to the country where you are applying.
Top Skills
Robinhood Denver, Colorado, USA Office
Located in Denver's historic and lively Highland neighborhood featuring chic cocktail bars and trendsetting restaurants.
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