Renewals Contract Management Specialist

II. Key Accountabilities/ Execution:

This role is responsible for using asset management data to develop timely and accurate renewal quotes that align with calculation files and contract terms prior to contract end dates. The specialist will work closely with the Customer Success team to support calculation sheets, account, asset, and opportunity validation, renewal pricing calculations, and the preparation of renewal proposals and related quoting information.

III. Responsibility:

• Develop and execute PERS renewal pricing calculations, proposals, and quotes on an ongoing and proactive basis.
• Generate customer quotes and manage follow-up activities through phone and email communication.
• Update and maintain accurate, current customer data records for all PERS customers.
• Perform data entry and data enrichment activities to support installed base cleanup and database integration efforts.
• Support the Customer Success team with renewal-related data, pricing, quoting, and account activities.
• Respond to requests from other PERS teams as needed, representing the Renewals team in a professional and collaborative manner.
• Support warranty-related processes, including service contract maintenance.
• Perform rebooking activities as required.
• Manage cases and related follow-up actions to support renewals and customer account needs.
• Provide support for additional projects and operational initiatives as needed.

IV. Authority :

• Authority to Validate and Calculate: Have the authority and responsibility to develop renewal pricing calculations, generate quotes, proposals, and ensure that asset management data aligns with calculation files and contract terms.
• Data Integrity Ownership: Are the operational authority for maintaining, updating, and enriching customer data records, ensuring that the installed base information is accurate for the PERS Renewals team.
• Independent Execution: Desired characteristics emphasize being "self-motivated, proactive, and comfortable working independently." Have the autonomy to manage your daily workload, prioritize follow-up activities (via phone and email), and manage incoming cases to support customer account needs.
• Advisory Support to Customer Success: Hold functional authority over the data and calculations that back up their efforts. You support them with account validation, pricing calculations, and proposal preparation.
• Team Representation: You have the authority to represent the Renewals team when responding to requests from other PERS teams, acting as a point of contact for warranty processes, service contract maintenance, and rebooking activities.

V. Qualifications/Requirements:

• Bachelor's degree in Business, Finance, Analytics, Economics, or related field or equivalent experience
• Experience in similar position or sales support, customer service, order management, proposal management, project management
• Fluent English language knowledge

VI. Desired Characteristics:

• Highly organized, with the ability to manage multiple priorities in a fast-paced environment
• Strong sense of urgency and ability to prioritize effectively
• Exceptional attention to detail and commitment to data integrity
• Analytical, curious, and solution-oriented mindset
• Results-driven with the ability to navigate obstacles and execute successfully
• Strong collaboration skills and ability to work effectively across cross-functional and matrixed organizations
• Effective written and verbal communication skills
• Strong interpersonal skills and the ability to build relationships across teams
• Self-motivated, proactive, and comfortable working independently
• Adaptable and enthusiastic, with the ability to succeed in an evolving business environment