Lead client discovery, assess IT infrastructure and workflows, design managed services solutions, develop technical proposals, and coordinate handoffs with Sales, Projects, and Support teams. The role requires translating business needs into scalable cloud, networking, cybersecurity, and managed IT solutions while educating internal teams and maintaining current technology knowledge.
FusionTek is a fast‑growing Managed Service Provider with offices in Kirkland, WA, Federal Way, WA, Washington, DC, and Tampa, FL. Since 2007, we’ve been a tight‑knit team of smart, friendly professionals delivering exceptional IT infrastructure management to small‑ and mid‑sized businesses.
As we continue to expand, we’re looking for top‑tier talent who align with our core values:
- Teamwork: We collaborate and support one another to achieve shared goals.
- Growth Mindset: We invest in continuous improvement for our coworkers, clients, and company.
- Integrity: We do the right thing with honesty, transparency, and a client‑first approach.
- Ownership: We take responsibility for our work and see every commitment through to completion.
If this sounds like the kind of culture you thrive in, you’ll want to keep reading — because we’re searching for an enthusiastic and knowledgeable Sales Engineer to join our team.
As a Sales Engineer at FusionTek, you’ll play a pivotal role in bridging the gap between client needs and our technical solutions. You’ll guide clients through complex technology decisions and translate their requirements into clear, actionable project plans for our Projects team. Your expertise in areas such as cloud solutions, cybersecurity, and managed IT services will help you uncover client challenges, recommend tailored solutions, and ensure a seamless handoff to delivery.
Success in this role is measured by client satisfaction, the accuracy and clarity of your project plans, and the smooth transition of solutions into execution. If you’re excited by the idea of combining technical expertise with consultative client engagement, this could be the perfect opportunity for you.
Here's what you'll be doing:
- Lead discovery conversations with clients to understand their business challenges, technical requirements, and desired outcomes.
- Assess and document clients’ existing infrastructure, applications, and operational workflows to identify gaps and opportunities for improvement.
- Design tailored, scalable, and cost‑effective managed services solutions that align with client needs and long‑term goals.
- Develop and deliver compelling solution proposals that clearly communicate value, technical strategy, and expected benefits.
- Collaborate closely with Sales, Project Management, and Support teams to ensure proposed solutions are feasible and aligned with FusionTek’s capabilities.
- Stay current on emerging technologies and consult with internal teams to enhance our service offerings and maintain a competitive edge.
- Educate internal teams on new solutions, sales strategies, deployment methods, and how these offerings integrate into our existing service portfolio.
Requirements🎓 Education
- High School Diploma required
- Bachelor’s Degree in an IT‑related field preferred
- 5+ years of technical support experience in an MSP environment REQUIRED (Please note that backgrounds exclusively in SaaS, enterprise software, or general IT sales will not be considered for this specific role)
- 2–3 years of Sales Engineer experience, or equivalent solutions‑focused technical role
- Strong knowledge of desktop and server operating systems
- Deep understanding of networking concepts and design (IP addressing, DNS, DHCP, VPN, VLANs, firewalls)
- Extensive experience designing cloud solutions (O365, Azure, Azure AD, Intune)
- Familiarity with ITIL frameworks and service management best practices
- Experience with RMM tools (Datto RMM is a plus)
- Experience with Autotask PSA is a plus
- Microsoft 365 Certified: Administrator Expert (MS‑102) is a plus
- Microsoft Certified: Azure Solutions Architect Expert (AZ‑305) is a plus
- Able to work independently and collaboratively within a team
- Exceptional written and verbal communication skills
- Self‑motivated, proactive, and a strong advocate for client success
Benefits
At FusionTek, we truly believe our people are our most valuable asset. That’s why we’re proud to offer:
- 💰 Competitive salary: $110,000 – $125,000 per year
- 🎯 Quarterly bonus eligibility: Earn up to 4% each quarter by meeting departmental KPIs and Metrics.
- 🏥 Comprehensive coverage: Medical, Dental and Vision coverage
- 📈 401(k) plan with 4% company matching and immediate vesting
- 🌴 Time Off That Actually Lets You Recharge: Generous PTO, Paid company holidays, Dedicated Birthday PTO and additional floating holiday for extra flexibility
- 📚 Educational reimbursement for certification tests and access to company-supplied training resources
- 🤝 Team culture: Fun events and opportunities to connect with colleagues
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