Regional Processing Manager - (Pulte Mortgage)

Providing lending services to help our customers achieve their dream of homeownership.

At Pulte Mortgage, we’re more than a lender—we’re a team driven by purpose. Since 1972, we’ve helped over 700,000 families finance their dream homes through innovative lending solutions and a commitment to doing the right thing. As a wholly owned subsidiary of PulteGroup, we offer a people-first culture rooted in collaboration, integrity, and daily positivity. Join us in Denver, CO, and be part of a company recognized by Fortune and Great Place to Work for building meaningful careers, supporting community impact, and creating a workplace where you can thrive.

Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.

• Partner with your team and other cross functional managers, both within Operations and across the company, to identify efficiency and productivity opportunities
• Drive and achieve results by through leadership of your team and their pipeline
• Role model teamwork to promote a positive and high performing culture
• Communicate effectively to execute process enhancements, new initiatives and promote change
• Coach employees to develop knowledge and skills to achieve their potential

Management Responsibilities:

• Ensure appropriate staffing to meet department needs through retention of existing employees and hiring top internal and external talent
• Constantly evaluate employee's performance, instituting performance plans and actions as needed
• Conduct bi-annual performance reviews and annual compensation planning
• Use business acumen and interpersonal skills to deescalate and address customer concerns
• Provide continuous coaching to further develop processing teams mortgage knowledge, technical skills and professional behaviors
• Understand each employees’ strengths, opportunities and development aspirations to leverage top production, inspire quality and support career growth
• Plan team and cross functional events to promote engagement and foster healthy working relationships across team and company

• Decision Impact: Area/Division/Dept./Individual
• Department Responsibility: Processing/Operations
• Budgetary Responsibility: Yes
• Direct Reports: 12-14
• Indirect Reports: No
• Physical Requirements: N/A

• A desire to lead in a fast paced, builder driven, customer focused environment
• Leadership/management experience within mortgage fulfillment or similar financial field with proven results (Minimum 5 years)
• Strong understanding of the mortgage industry, guidelines, and practices
• Commitment to quality control and compliance with regulatory and investor guidelines
• High level of curiosity and ability to problem solve and make decisions
• Ability to communicate in clear concise manner both verbally and in writing
• Big picture thinking that benefits the department and company vs individual team
• Ability to generate and execute ideas to find more efficient or productive ways of doing things
• Positive energy that adds to the work environment
• High School diploma or equivalent. Bachelor’s degree preferred

• Supportive leadership that promotes growth and development
• Resources and direction to ensure you are successful
• Flexible hybrid work schedule that supports a work/life balance
• We are an equal opportunity employer committed to embracing diversity and inclusion in our hiring and lending practices
• Generous employee benefits and vacation policy
• Stability and reliability of supporting our parent company, PulteGroup, the nation’s 3rd largest homebuilder

This position is also eligible for an annual bonus based on the successful completion of defined performance objectives.

Benefits

In addition to up to 9 paid company holidays per year, employees are eligible for up to 6 days of sick pay. Moreover, eligible employees with less than 10 years of service can accrue up to 17 PTO days per year (and up to 22 PTO days per year upon 10 or more years of service). Employees are eligible to participate in the Company’s 401(k) Plan. Employees (and their eligible dependents) are eligible for medical, dental, and vision insurance coverage. Employees are covered by company-paid disability, basic life insurance and parental leave. Voluntary insurance coverage options, including critical illness, accident, and hospital indemnity, are also available. In addition, the Company offers an Employee Assistance Program and tuition reimbursement (as applicable). Employees may also be eligible for state required benefits such as paid family and medical leave insurance and/or paid sick time as applicable.

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PulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.