Receptionist

Our Mission: Care. Comfort. Plan.

San Jose Palm Funeral Home Memorial Plan is looking for a Receptionist to join our team in Hialeah, FL where we offer a passionate and purpose-filled work environment. The Receptionist serves as the first point of contact for families, guests, and visitors, creating a welcoming and compassionate experience from the moment they walk through our doors or call our location. This role plays a vital part in supporting daily operations by managing communications, assisting with inquiries, and ensuring visitors are directed to the appropriate resources. The ideal candidate is professional, organized, and service-oriented, with a genuine commitment to helping others. Through exceptional customer service and attention to detail, the Receptionist helps create a positive and supportive environment for the families and communities we serve.

Responsibilities

• Answer phone calls and direct them to the appropriate person
• Assist in answering customer questions and resolving any issues
• Collect, sort, distribute, and prepare mail and schedule courier deliveries
• Greet visitors and direct them to the appropriate location
• Provide information about location such as departments, offices, employees, and services offered

Qualifications

• High School Diploma or equivalent education
• 6+ months of customer service or receptionist experience
• Basic computer skills, MS Word and Outlook
• Professional communication skills

Located in Hialeah, Florida, one of Miami-Dade County's most vibrant and culturally rich communities, San Jose Palm Funeral Home Memorial Plan has proudly served families since the late 1990s. As part of the Memorial Plan family of providers, we are dedicated to honoring the traditions, values, and diverse backgrounds of the families we serve while providing compassionate care and personalized support. Our team takes pride in creating meaningful experiences that celebrate life, preserve cherished memories, and bring comfort during life's most important moments. Joining our location means becoming part of a purpose-driven team committed to service, community, and cultural connection.

San Jose Palm Funeral Home Memorial Plan is part of the NorthStar Memorial Group family of properties. Voted one of 2026’s USA Today Top Workplaces, NorthStar Memorial Group is a privately held company that offers opportunities for growth with a broad network of support, while keeping the intimacy and personal impact you have at an independently owned property.

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.