Provides front-desk reception for a skilled nursing and rehabilitation facility. Screens and admits visitors, answers and routes calls, orders supplies, supports resident relations, processes work orders and complaints, protects resident privacy, assists with unpaid patient billing issues and case management, and prepares admission folders. Full-time availability and working one weekend day per week are required.
The Center at Lincoln is looking for a Full Time Receptionist to join our team. One weekend day per week is a requirement.
About Us
The Center at Lincoln is a skilled nursing facility that serves patients needing physical rehabilitation and/or complex nursing care. Our highly qualified, caring staff provides care in a beautiful, hotel-like atmosphere to help our patients achieve strength and functionality. Skilled-nursing care, family involvement, psychological care and discharge planning complement a well-rounded, individualized program and encourages each patient’s transition to their highest functional level. With state of the art equipment and unparalleled comfort and amenities, our physician-driven care plan is designed to maximize the quality of our care.
Why Join Our Team?
- We offer beautiful, new, state of the art facilities
- Physician-driven care plans designed to maximize the quality of care
- We offer an environment that encourages team involvement and fosters new ideas
The receptionist is responsible for screening the traffic coming into the building during assigned hours in accordance with established policies and operational procedures.
Job Responsibilities/Duties:
- Admits visitors and/or guests into the community as outlined in established policies and operational procedures
- Answers telephone and processes telephone calls properly
- Orders office supplies
- Maintains effective resident relations, while acting as a liaison between the Administrative staff and the resident population
- Handles work orders, resident complaint forms and submits these to the appropriate Administrative staff member
- Observes and protects residents' rights, including rights to confidentiality, privacy and dignity
- Practices safety procedures and complies with established reporting of accidents and injuries
- Assists with Collections of unpaid Patient Billing Issues
- Will assist Case Management team as well as Reception duties
- Create Admission Folders for New and Incoming Patents
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