RCM – Credit Balance Specialist

At ZOLL, we're passionate about improving patient outcomes and helping save lives. We provide innovative technologies that make a meaningful difference in people's lives. Our medical devices, software and related services are used worldwide to diagnose and treat patients suffering from serious cardiopulmonary and respiratory conditions.
The Acute Care Technology division of ZOLL Medical Corporation develops and delivers innovative lifesaving products and software solutions to EMS, hospital, public safety, and military customers globally. Products include AEDs, trauma kits, ventilators, temperature management solutions, and more. Our dedicated employees take pride in their commitment to improving patient outcomes while delivering world-class customer service.
At ZOLL, you won't just have a job. You'll have a career—and a purpose.
Join our team. It's a great time to be a part of ZOLL!
Job Type
Remote
Job Summary
The RCM Credit Balance Specialist is directly responsible for processing refunds and recoupments with the goal of account accuracy and customer satisfaction with every encounter. A successful Credit Balance Specialist works to facilitate resolution of refunds through attention to detail, problem solving initiative and a dedication to efficient service for patients and insurance companies.
Essential Functions

• Accurately and effectively research and resolve payment credits and offsets through transfer of payments and/or initiation of refunds to patients, government payors and insurance companies
• Provides written response to insurance companies regarding refund requests
• Ensures compliance with applicable laws, HIPAA regulations, CMS regulations, and company policies
• Contributes to improvement of billing and cash posting procedures and processes
• Prepare and distribute customer refund documentation
• Maintain appropriate documentation and refund records
• Escalates problem accounts to management as required by circumstances
• Performs other duties as assigned
• Communicate trends and opportunities for improvement to management
• Maintain working knowledge of workflow, systems, and tools used in the department
• Other duties as assigned

Required/Preferred Education and Experience

• High School Diploma or GED required
• 1-3 years of experience in billing/collections in a medical office or billing/collections office. required
• 1-3 years of medical payment posting experience preferred
• 1-3 years of medical collections experience preferred
• Medical Billing and Coding Certificate Preferred

Knowledge, Skills and Abilities

• Ability to exercise discretion on sensitive and confidential matters
• Demonstrated ability to communicate effectively on the phone, in writing and via email
• Demonstrated computer skills with data entry software
• Ability to apply mathematical concepts and calculations
• Ability to adapt to a fast-paced environment and learn and retain new or evolving information and procedures
• Ability to work in a team environment
• Type 55 WPM, 10 key by touch (30)
• Must have knowledge of general office procedures using office equipment
• Must have PC skills and basic knowledge of Microsoft Office Word, Excel, and Outlook.
• Must have prior experience with email and using the web.

Preferred Languages

• English - Expert

Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Standing - Occasionally
• Walking - Occasionally
• Sitting - Constantly
• Talking - Occasionally
• Hearing - Occasionally
• Repetitive Motions - Frequently

ZOLL is a fast-growing company that operates in more than 140 countries around the world. Our employees are inspired by a commitment to make a difference in patients' lives, and our culture values innovation, self-motivation and an entrepreneurial spirit. Join us in our efforts to improve outcomes for underserved patients suffering from critical cardiopulmonary conditions and help save more lives.

The hourly pay rate for this position is:

Factors which may affect this rate include shift, geography, skills, education, experience, and other qualifications of the successful candidate. Details of ZOLL's comprehensive benefits plans can be found at www.zollbenefits.com.

Applications will be accepted on an ongoing basis until this position is filled. For fully remote positions, compensation will comply with all applicable federal, state, and local wage laws, including minimum wage requirements, based on the employee’s primary work location.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, disability, or status as a protected veteran.