Quality Assurance Manager

Who We Are - Motivated by Purpose. Powered by Clinical Expertise.

Founded in 1983, we’re a clinically-driven, tech-enabled utilization management company offering expert clinical reviews, regulatory guidance, and actionable insights to healthcare organizations.

Excellence starts with our people.

WE OFFER

• A competitive compensation package.
• Benefits include healthcare, vision and dental insurance, a generous 401k match, paid vacation, personal time, and holidays.
• Growth and training opportunities.
• A team atmosphere with fun events and prizes scheduled throughout the year.

POSITION OVERVIEW

We are seeking a hands-on and strategic QA Manager to build, implement, and lead quality assurance processes across our development lifecycle. This role is responsible for defining QA standards, overseeing testing activities performed by QA and supporting UAT testers, and ensuring high-quality releases across applications deployed in on-premises, Google Cloud Platform (GCP), and Microsoft Azure environments. 

The QA Manager will own the creation and ongoing maintenance of Quality assurance artifacts, regression testing and end-to-end (E2E) testing strategies for systems built using technologies such as but not limited to Python, C++, ColdFusion, NodeJS, and React, ensuring reliability, scalability, and consistency across diverse infrastructure platforms. 

Roles and Responsibilities

QA Strategy & Process Development

• Define, implement, and continuously improve QA processes, standards, and best practices across on-prem and cloud environments (GCP & Azure)
• Evaluate testing frameworks and make recommendations for adoption.
• Establish testing methodologies aligned with Agile development and hybrid infrastructure
• Define quality metrics, KPIs, and reporting for test coverage, defect trends, performance benchmarks, and release readiness
• Ensure QA processes are fully integrated with development, deployment, and release workflows

Team Oversight & Hands-On Testing

• Oversee and coordinate QA activities performed by QA testers (onshore and offshore) and UAT testers
• Provide hands-on testing support when needed, including test execution, defect validation, and root-cause analysis
• Review and approve test plans, test cases, and defect reports
• Act as the primary liaison between Scrum Master, Development, Product, compliance, security and business stakeholders

Regression, E2E & Performance Testing

• Design, develop, and maintain regression testing suites across all supported environments
• Define and implement end-to-end (E2E) testing covering frontend, backend, APIs, and integrations
• Own and execute performance testing strategies, including load, stress, and scalability testing
• Analyze performance test results and work with engineering teams to identify bottlenecks and improvements
• Ensure consistent behavior and performance across on-prem, GCP, and Azure deployments

Test Data Management

• Define and manage test data strategies to support functional, regression, E2E, and performance testing across on-prem, GCP, and Azure environments
• Ensure availability of accurate, representative, and reusable test data for QA and UAT testing activities
• Coordinate creation, refresh, masking, and maintenance of test data to align with privacy, security, and compliance requirements
• Establish processes for test data versioning to ensure consistent test results across environments
• Collaborate with Engineering, Infra, and database teams to automate test data setup and teardown where possible
• Identify and mitigate test risks related to data dependencies, data quality, and data integrity

Automation & Tooling

• Drive adoption and optimization of test automation frameworks for functional, E2E, and performance testing
• Manage QA workflows, defect tracking, and reporting using Jira
• Integrate automated testing into CI/CD pipelines for on-prem and cloud-based deployments
• Ensure proper management of test environments, test data, and environment parity Release & Risk Management
• Identify quality, performance, and environment-specific risks early in the release cycle
• Communicate quality status, performance metrics, and release readiness to stakeholders
• Support go/no-go release decisions with data-driven insights
• Lead root-cause analysis for production and pre-production defects Other Assigned Duties
• Security: Collaborate with IT/IS divisions to ensure adherence to security and data protection standards.
• Regulatory Adherence: Partner with Compliance to maintain conformity with state, federal, and healthcare-specific regulations.
• Vendor Management: Coordinate with external development partners to ensure delivery quality and alignment with internal standards.
• Perform other relevant duties as designated.

Work Environment:

Ability to sit at a desk, utilize a computer, telephone, and other basic office equipment is required. This role is designed to be a remote position (work-from-home).

Diversity Statement:

Diversity creates a healthier atmosphere: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.



Drug-Free Workplace:

This company is a drug-free workplace. All candidates are required to pass a Background Screen before beginning employment. All newly hired employees will take a Drug Screen, as well as agreeing to all necessary Compliance Regulations on their first day of employment.  Employees are required to adhere to all applicable HIPAA regulations and company policies and procedures regarding the confidentiality, privacy, and security of sensitive health information.

California Consumer Privacy Act (CCPA) Information (California Residents Only):

• Sensitive Personal Info: MRIoA may collect sensitive personal info such as real name, nickname or alias, postal address, telephone number, email address, Social Security number, signature, online identifier, Internet Protocol address, driver’s license number, or state identification card number, and passport number.
• Data Access and Correction: Applicants can access their data and request corrections. For questions and/or requests to edit, delete, or correct data, please email the Medical Review Institute at [email protected]. 

Experience

• 7+ years of experience in Quality Assurance (Preferred)
• Experience developing code in client-server and web technologies
• Experience testing applications deployed in on-prem, GCP, and Azure environments

Education

• Bachelor’s degree in computer science or Engineering.

Hard Skills

• Proficiency in regression, E2E, and performance testing
• Proficiency in using Jira for test management and defect tracking
• Hands-on expertise with database technologies such as SQL Server, PostgresSQL, Firebase, etc.
• Hands-on experience with test automation and performance testing tools
• Proficiency in using testing applications built with C++, ColdFusion, NodeJS, and React
• Proficiency with CI/CD pipelines and cloud-based testing challenges (Prefered)

Certifications

• ISTQB certification (Preferred)
• CSTE certification (Preferred)
• QA certification (Preferred)