Provider Development Specialist

Job Description

ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. We are a high growth, late-stage startup with fantastic product-market fit and trusted by more than 500 global brands like Cole Haan, Bloomin’ Brands, CVS Health, Louis Vuitton, Allbirds, and Under Armour. We are committed to creating a great product for our customers and a great work environment for our employees to succeed professionally and personally, landing us on Wealthfront's Career-Launching Companies List for the second year in a row. 

The Provider Development Specialist (PDS) is responsible for building the provider networks for our clients to achieve the organization’s growth objectives. This position will activate onboard and operationalize partnerships with best-in-class service providers for Facility Management industry trades.  This role has significant responsibility over the success of our SC Managed program. The PDS role is responsible for driving ServiceChannel’s mission with key partners in the Facility Management industry that make a positive impact in driving high-quality, cost-effective service levels.

Key Responsibilities

• Activate and onboard approved service providers to ServiceChannel’s Marketplace programs to help meet client expectations.

• Develop participating service providers during onboarding - helping them to understand their performance metrics within each program and increase their opportunities within each program.

• Build strong relationships with service providers, enabling you to be the eyes and ears of the ServiceChannel Marketplace programs.

• Interview, vet and qualify all service providers based on specific client dictated criteria to ensure healthy networks are built.

• Assist providers with managing their ServiceChannel profile to ensure their services are accurate and up to date on an ongoing basis.

• Instill ServiceChannel’s marketplace vision to industry professionals with performance data.

• Engage in other departmental initiatives in an effort to learn the entire business and contribute to the goals set by our executive team.

Required Skills & Experience

• 1+ years of experience in a facilities management role, specifically pertaining to provider development and management.

• The energy and desire to build strong relationships and speak with service providers on a daily basis.

• Willingness and desire to ask, learn, and engage with other team members in order to obtain cross functional team excellence.

• Strong attention to detail 

• Ability to quickly learn new tasks, adapt to new processes, and learn software solutions

• A positive attitude to ensure service providers have the best possible experience working with ServiceChannel

• Ability to work independently from home with a strong record of attendance and punctuality.

• Proficient in MS Office, Excel and Spreadsheets.

Pay Range

The salary range for this position (in local currency) is 51,300.00 - 85,700.00

Why Work for Us?

Our work environment is dynamic, collaborative, and entrepreneurial - We are firm believers in working to live and not living to work.  Don’t get us wrong, we work hard and do what it takes to get the job done, but we value a healthy work/life balance and have a lot of fun along the way. Our company is filled with foodies, music lovers, travelers, and sports nuts. 

We are looking for energetic, positive, creative problem solvers who don’t mind digging in and getting their proverbial hands dirty. In addition to striving to create the best possible environment for our ServiceChannel team members, we also support them outside of work as well through generous medical, dental, and vision insurance, life insurance, 401k with match, a flexible time-off policy, and paid parental leave. Our greatest benefit, however, is our amazing ServiceChannel team!