Provider Communications Specialist

What are important things that YOU need to know about this role?
•    Bring your writing talent to develop and deliver communications for healthcare professionals. 
•    Develop programs and materials that reinforce SKYGEN’s commitment to recognizing providers as our valued partners. 
•    This is a remote role within the United States. 
•    Show us your work! Candidates selected to interview will be asked to share a portfolio or writing samples demonstrating their ability to turn complex information into clear, engaging content.
•    Start date: January 4, 2027 or after.

What will YOU be doing for us? Work collaboratively with both Marketing and Provider Experience teams to deliver a variety of high-quality outreach materials and communications for healthcare providers that enhance provider education and satisfaction while supporting the company’s brand and mission. Work with cross-functional teams, led by Provider Experience, to develop provider-facing messages that clearly explain and successfully resolve issues or incidents, position the company as proactive and open to feedback, and measurably strengthen positive relationships with providers. Help create a highly engaged, satisfied provider community.

What will YOU be working on?   
•    Collaborate with cross-department subject matter experts to write, edit, and proofread content for delivery to healthcare providers in a variety of publication formats including:
    o Provider Manuals/Office Reference Guides
    o Web Portal user guides, video library, and training materials
    o Web Portal content and messages
    o Network Development promotional materials, including recruitment letters, flyers, brochures, postcards, web portal content
    o New provider onboarding materials, including welcome letters, invitations to training events, orientation presentations, webinars, and web portal promotional materials
    o Provider Audits, including addressing requests for information and providing summary of results
    o General provider communications, including benefit program updates, web portal enhancements, meeting invitations, compliance requirements, and issue resolution communications
    o Talking points, FAQs, training materials, and presentations for Field Provider Relations Representatives
    o Provider Advisory Board presentations, minutes, and follow-up communications
    o Provider outreach and education materials, including newsletters, conferences and onsite presentations, video scripts and storyboards, webinars, call center scripts
•    Assist with developing format and content for Provider Experience Dashboards, including metrics for Network Development, Provider Relations, Field Provider Relations , and Electronic Adoption.
•    Assist with developing, distributing, and assessing provider satisfaction surveys.
•    Assist with planning, developing, implementing, and evaluating provider recognition programs.
•    Convert new and existing content into various formats for reuse and web-based delivery.
•    Assist with member outreach materials and translations, as assigned.
•    Manage multiple projects simultaneously while meeting all deadlines.
•    Participate in peer reviews; proofread copy for accurate grammar and spelling; edit copy to ensure compliance with information models, legal and intellectual property guidelines, style guidelines, and brand standards.

What qualifications do YOU need to have to be GOOD candidate?  
•    Bachelor’s Degree in English, Communications, Marketing, or field of study that demonstrates an aptitude for critical thought and written communication skills, or equivalent work experience.
•    1 - 5 years of business, marketing, or technical writing experience, or college graduate with internship experience.
•    Superior writing and editing skills.
•    Ability to demonstrate critical thought.
•    Proficient with Microsoft Office software, including Word, PowerPoint, Excel, Visio, and Outlook and ability to learn new software tools quickly.
•    Ability to produce highly accurate and detailed work within due dates.
•    Ability to communicate effectively in a collaborative environment.
•    Ability to work in a matrixed environment with multiple priorities and deadlines.
•    Proven ability to think logically, write clearly, and edit accurately.

What qualifications do YOU need to have to be GREAT candidate?  
•    At least two years of business writing or technical writing experience.
•    At least one year of experience working with healthcare providers.
•    Prior experience writing and editing for a healthcare audience.
•    Prior experience in the healthcare or managed care industry.
•    Familiar with Medicaid, Medicare, and government-funded healthcare programs.
•    Experience with screencast video software, such as TechSmith Camtasia.
•    Experience with content management systems and single-sourcing content in multiple formats.

The salary range is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range.