Project Manager II

About Flagship. At Flagship Biosciences, we are dedicated to improving the health of patients everywhere by pioneering the most advanced computational tissue image analysis, clinical support, and diagnostics services that help pharmaceutical companies develop the solutions to treat, manage, and cure the world’s most challenging medical conditions. Flagship develops its analytic and infrastructural technology in-house, providing truly unique capabilities not available anywhere else in the market. None of this can be done without a strong, talented team of people dedicated to moving our business forward.

Our Cultural Values

• Smart and Hungry: We simplify complex problems. We are never satisfied and we love to learn. 
• Find a Way:  We find solutions for any problem. We must collaborate to win.
• Get the Right Stuff Done: The right strategy and execution to positively impact patients’ lives. 
• Respect: Open communication, refer to the expert but respect equal say at the table.

Job Classification: Full time, Exempt

Ideal Candidate

The position requires a highly motivated individual with outstanding customer and presentation skills and the ability to work effectively within Flagship’s team-based environment. With a ‘go-getter’ attitude that sees solutions - not obstacles - the Project Manager is the empowered integrator in a client’s full life cycle. In this role, the Project Manager directs and executes a variety of account services, customer success, and project operations with strategic diplomacy. In this fast environment, the ideal Project Manager enjoys the thrill of switching gears, prioritizing on the fly, and challenging themselves to not only execute - but bring new ideas forward - to improve processes. 

Position Summary

The Project Manager II, under very limited or no supervision, is responsible for the execution and management of projects based on the agreed upon scope of work with the client. Projects may also include managing third party partners and cross-functional internal operational improvement. The Project Manager II is responsible for developing and maintaining client relationships including understanding the client’s existing programs and identifying opportunities to expand client portfolios.  The position requires a highly dynamic and adaptive individual who thrives in a fast-paced and collaborative environment and can manage the needs of the internal stakeholders and business as well as the needs of clients.

Project Manager Essential Job Functions

• Develop long term relationships with assigned portfolio of clients
• Serve as the client advocate to the project team during project fulfillment
• Responsible for keeping clients satisfied and delivering exceptional customer service on a day-to-day basis
• Ensure assigned projects are delivered on-time and budget, working with functional managers to hold project team members accountable for deliverables
• Collaborate with functional managers to secure project resources and timelines
• Create and maintain project documentation per quality system requirements 
• Document and report weekly project progression to internal stakeholders for revenue recognition forecasting
• Facilitate external meetings and internal project team meetings including, but not limited to, project kickoff, data presentations, milestone meetings, project close and lessons learned
• Maintain relationships with third parties/vendors, as appropriate
• Escalate project issues to project team members or Functional Management when needed 
• Support sales team in onboarding and integrating new clients
• Ability to travel to Flagship’s partners, customer sites and scientific meetings 4 times per year (~once a quarter), as needed
• Participate in departmental process improvement goals
• Other duties as assigned 

Minimum Requirements

• Requires a minimum of a Bachelor’s degree in Molecular Biology, Biochemistry, Pharmacology, or closely related field or equivalent experience.
• 3-6 years project management experience
• Project management experience in a service organization
• Proficient in GSuite
• Proficient in Microsoft Office applications
• Proficient in project management tracking applications 
• Ability to travel up to 15% to Flagship’s partners, customer sites and scientific meetings 
• Excellent organizational skills
• Excellent verbal and written communication skills 
• Attention to detail, especially in written work
• Ability to effectively prioritize and manage multiple projects simultaneously
• Must be fluent in English, both verbal and written

Preferred Qualifications

• PMP Certification