Project Manager, Enterprise Sales

POSITION SUMMARY

The Project Manager, Enterprise Sales plays a pivotal role in enhancing our customer engagement and ensuring the successful execution of projects and programs. This position will be focused both internally (within Vertiv) and externally (customer-facing) and demands exceptional leadership, communication, team building skills and project management skills, as well as an overall understanding of our products and services. The position will have end-to-end responsibility for managing most aspects of critical orders, from the moment the PO comes in, through product delivery, to post-sales support. It will be a key partner to the North American Sales team and will act as a customer advocate managing execution and engagement to ensure a seamless customer experience. The Project Manager coordinates cross-functional teams through meetings and progress measurement activity which bring distinct sales projects to completion both on time and within budget. The Project Manager has no direct reports but will manage people through effective stakeholder management and effective communication with all levels of multiple organizations.

RESPONSIBILITIES

• Successfully delivers proactive project and program management to ensure ongoing customer engagement with the ultimate goal of driving customer loyalty and repeat business. 
• Builds and maintains strong relationships with the key internal and customer stakeholders.
• Acts as a key point of contact for the client (along with Sales Leaders/Account Directors), ensuring effective communication and understanding of customers’ needs and expectations.
• Collaborates with the sales account manager to align on customer expectations and drive successful execution.
• Coordinates and manages early-stage customer technical engagement by getting technical sales involved to drive clarity on scope, engagement, deliverables, and expectations.
• Leads end-to-end project and program management activities, including planning, execution, monitoring, and delivery.
• Oversees order entry, product delivery, site deployments, and technical development engagements, ensuring they meet quality, scope, and timeline requirements.
• Manages significant aspects of customer engagement, including program strategy, milestones, and deliverables.
• Acts as an umbrella program manager, coordinating with various program and project management functions within the company (e.g., the support sales team, customer service, on-site service project management, factory, quality, issue resolution and operations program management) to streamline the customer interface and ensure a cohesive approach.
• Coordinates and leads across various internal support functions (managing with and executing through) throughout the product and project lifecycle.
• Identifies potential risks and proactively implements mitigation strategies to ensure project and program success.
• Monitors sales project progress and addresses issues promptly to minimize disruptions and ensure coordination of activities on the critical path. Coordinates the team to implement short term and long-term resolutions.
• Assembles cross functional teams to address issues (quality, safety, manufacturing etc.) to ensure program or project issues are resolved in a timely manner.
• Oversees post-sales service and support activities, ensuring customer satisfaction and addressing any issues or concerns promptly.
• Acts as liaison and escalation point for Sales, Service, the factories, and the Lines of Business.  
• Continuously seeks opportunities to enhance the client's experience and value from our products and services.
• Develops a RACI Matrix to ensure functional groups understand roles, responsibilities, and deliverables. 
• Coordinates with order management, plant production, logistics, contractors, services and warranty groups throughout the project. Escalates potential conflicts to avoid  impact to the customer and balances large projects demand with flow business.
• Escalates and creates urgency around any issues that would impede the success of the sales project. Ensures that issues are resolved in a timely manner and communicated to the stakeholders. 
• Documents meeting notes, action items and follow through to completion.

MINIMUM QUALIFICATIONS

• Project Management Professional (PMP)
• Bachelor’s degree in business, management, engineering, or a related field (or equivalent combination of education and experience). 
• 4+ years of project management experience. 
• Strong communication skills including conducting effective meetings and presentations. 
• Must be able to drive projects to completion. 
• Proactive and effective problem solver. 
• Strong organizational skills and attention to detail. 
• Knowledge of engineering, operations, manufacturing processes, and commissioning processes 
• Ability to successfully manage stakeholders in a matrixed environment.

PREFERRED QUALIFICATIONS

• MBA
• Previous sales experience
• Working knowledge of six sigma, continuous improvement and quality
• Construction management experience including knowledge of construction, electrical, and mechanical contracting
• Critical infrastructure and data center expertise with UPS, thermal, battery and monitoring 

PHYSICAL & ENVIRONMENTAL DEMANDS

• No special physical requirements.

TIME TRAVEL REQUIRED

• 25%

The successful candidate will embrace Vertiv’s Core Principles & Behaviors to help execute our Strategic Priorities.  

OUR CORE PRINCIPLES: Safety. Integrity. Respect. Teamwork. Inclusion.

OUR STRATEGIC PRIORITIES

• High-Performance Culture
• Customer Focus
• Operational Excellence
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
• Promote transparent & open communication

About Vertiv

Vertiv (NYSE: VRT) brings together hardware, software, analytics and ongoing services to enable its customers’ vital applications to run continuously, perform optimally, and grow with their business needs.  Vertiv solves the most important challenges facing today’s data centers, communication networks and commercial and industrial facilities with a portfolio of power, cooling and IT infrastructure solutions and services that extend from the cloud to the edge of the network. Headquartered in Westerville, Ohio, USA, Vertiv employs around 34,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.   

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected].