Program Manager

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Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Facilities Program Manager

Location: Michigan - Remote
Travel: Up to 50%
Schedule: Monday-Friday, 8:00 AM - 5:00 PM; weekends and evenings as needed
Salary Range: $85,000 - $95,000

Position Overview

The Facilities Program Manager is responsible for developing, implementing, and optimizing facilities management processes across multiple locations. This role combines strategic program development with hands-on project management, focusing on building efficient operations, maintaining high service standards, and driving continuous improvement initiatives. The position requires significant travel to support multi-site operations and ensures consistent service delivery across the portfolio.

Key Responsibilities

Program Development & Management

• Design, implement, and maintain comprehensive facilities management processes and procedures
• Develop standardized operating protocols to ensure consistency across all managed properties
• Create and maintain process documentation, standard operating procedures (SOPs), and best practice guidelines
• Establish key performance indicators (KPIs) and metrics to measure program effectiveness

Project Management

• Lead light to medium scope facility repair and improvement projects from initiation through completion
• Coordinate with vendors, contractors, and internal stakeholders to ensure timely project delivery
• Manage project budgets, timelines, and resource allocation
• Conduct site assessments and develop project scopes for facility improvements

Process Improvement & Optimization

• Identify opportunities for operational efficiency improvements and cost optimization
• Implement lean methodologies and continuous improvement practices
• Analyze facility performance data to drive strategic decision-making
• Develop and execute change management strategies for process enhancements

Training & Development

• Design and deliver training programs for facilities management staff and stakeholders
• Create training materials, modules, and certification programs
• Mentor and develop local facilities teams to ensure consistent service delivery
• Conduct regular training assessments and update curricula based on evolving needs

Multi-Site Management & Travel

• Travel to various facilities to conduct site assessments and provide on-site support
• Ensure consistent application of standards and processes across all locations
• Build and maintain relationships with local teams and key stakeholders
• Conduct regular audits and quality assurance reviews

Required Qualifications

Education & Experience

• Bachelor's degree in Facilities Management, Engineering, Business Administration, or related field
• 5+ years of experience in facilities management, project management, or related field
• Proven experience in process development and improvement initiatives

Technical Skills

• Strong project management skills with experience managing multiple concurrent projects
• Experience in training development and delivery
• Proficiency in facilities management software and project management tools

Core Competencies

• Strategic thinking and planning
• Process optimization and standardization
• Project leadership and execution
• Training and development
• Stakeholder management
• Data analysis and reporting
• Problem-solving and decision-making
• Excellent communication and presentation skills
• Adaptability and flexibility for travel requirements
• Ability to travel up to 50% of the time

Estimated compensation for this position:

This range is an estimate and actual compensation may differ. Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

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Accepting applications on an ongoing basis until candidate identified.