Program Manager

About TaskUs:

TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 60,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which include the Philippines, India, and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment’s notice, and mastering consistency in an ever-changing world.

What We Offer:

At TaskUs, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

Salary Range:

Pay Transparency Statement:

The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.

Benefits:

We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.

Application Window:

Job Description:

So, what does a TaskUs Project Manager really do? Think of yourself as an Architect for our clients, helping to plan and ultimately build the infrastructure for awesome customer experiences. Imagine yourself going to work with one thing on your mind: Orchestrating complex workstreams and driving operational readiness to power some of the world’s most disruptive companies. Your role was designed to map requirements, manage lifecycle delivery, and successfully execute global strategies.
You like being part of a team that delivers excellence. You enjoy partnering with clients to understand their business needs,

• Qualifications Summary

  You will be the primary driver for regional and global initiatives, ensuring that Training, Design, and Technical Writing teams are perfectly aligned with client goals. You will act as the vital link between our clients and our internal teams, ensuring that project milestones are met and operational readiness is achieved. By collaborating with SMEs and engineering leads, you will translate complex requirements into clear project roadmaps that empower our support teams in the Philippines and abroad.

  Responsibilities:

  • Project Lifecycle Management: Lead the planning, execution, and delivery of projects of moderate to high complexity, ensuring they meet scope, budget, and timeline requirements.

  • Content & Training Integration: Specifically oversee the workflow for Training & Design and Technical Publications, ensuring that instructional materials and technical docs are delivered in sync with product updates.

  • Strategic Change Management: Act as the lead for organizational or process changes, ensuring all internal teams and client stakeholders are aligned and risks are mitigated.

  • Cross-Functional Orchestration: Serve as the central hub between Training, Tech Writing, and Engineering, ensuring project dependencies are managed and resources are optimized.

  • Client Advocacy: Act as a primary client-facing contact, translating high-level business goals into actionable project plans and providing transparent updates.

  • Reporting & Governance: Monitor project health via KPIs and credible metrics, providing well-reasoned analysis and status reports to global leadership.

  Must Haves:

  • BPO Mastery: 5+ years of Project Management experience within a fast-paced, dynamic BPO environment. You must be comfortable with "rapid-response" shifts and high-volume delivery.

  • PMO or  PMO Certification 

  • Specialized Project Oversight: Proven track record of managing projects specifically within Training & Design or Technical Writing Publications workstreams. You understand the unique timelines associated with content development.

  • Elite Communication: Outstanding English proficiency (both written and oral).

  • Technical Literacy: 5+ years working in a technical field; ability to break down complex technical subjects and present them clearly to both SMEs and non-technical stakeholders.

  • People & Performance Management: Experience evaluating team performance, including conducting quarterly reviews and driving team growth in a high-pressure setting.

  • Agility & Independence: Proven ability to hit deadlines for multiple projects at once and thrive in ambiguity. You can self-manage with minimal guidance and proactively solve blockers.

  • Stakeholder Influence: Strong interpersonal skills with the ability to manage international client relationships and navigate high-stakes business requirements.

• Work Location / Work Schedule / Travel: ​

• PHL - Pasig City - Phoenix

Work Flexibility & Additional Duties
This role demands significant adaptability. Although the main focus is investigations, the scope of responsibilities is subject to change based on the organization's evolving needs. The individual in this position must be prepared to transition to other HR Generalist duties or undertake special projects assigned by leadership. Note that duties, responsibilities, and activities are subject to change at any time, with or without prior notice.
Salary Range: $97,000 / Annual.
The base salary range represents the low and high end of the anticipated salary range for this position across our US locations. The "pay scale" provided is a good faith estimate of the range the employer reasonably expects to pay for the position at the time of hire. Actual salary will be determined based on various factors including, but not limited to, the candidate's qualifications, experience, skills, and specific geographic location.
Benefits: We offer a comprehensive benefits package including medical, dental, and vision insurance; 401(k) with company match; and paid time off including vacation, sick leave, and holidays.
Application Window: This position is expected to remain open until 7/30. We recommend that interested candidates apply within 7 days of the posting date to ensure consideration.

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI:

In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know.

EEO:

TaskUs is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. TaskUs people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. 

We invite you to explore all TaskUs career opportunities and apply through the provided URL https://www.taskus.com/careers/.