Program Manager I - AI Enablement (Billing & Credit Strategy)

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our investment in the future needs those with an eye on the bottom line. Our Billing & Credit team works behind the scenes, dedicated to ensuring a seamless experience for millions of customers across all our brands while efficiently addressing any billing concerns.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
As the Program Manager I for AI Enablement, you will be the strategic architect of our transition from reactive billing operations to a proactive, AI-driven ecosystem. Sitting at the heart of the Billing and Credit department, you won't just manage projects-you will identify friction points in the billing lifecycle and deploy machine learning, LLMs, and automation to eliminate them. Your mission is to drive operational efficiency and revenue integrity while ensuring our AI footprint is cohesive, compliant, and customer-centric.
What Success Looks Like (Objectives):

• In your first 90 days, you will evaluate partnerships with AI vendors and cloud service providers to build a robust "AI-First" stack for all department operational functions
• Partner with the Head of Strategy to identify high-impact AI use cases, such as predictive payment failure models, automated invoice anomaly detection, and NLP for billing inquiries
• Define and track key performance indicators (KPIs) relating to AI initiatives to ensure measurable improvements in operational efficiency
• Lead the end-to-end rollout of AI tools, translating high-level billing strategy into technical requirements for data science and engineering teams
• Refine AI instructions and natural language prompts through collaboration with the operations team to ensure business logic remains sharp and accurate
• Act as the primary liaison between Billing and our key enterprise partners to ensure complimentary enablement and a positive impact on the customer
• Develop methodologies to address long-term business needs and objectives through analytical thinking and proactive problem-solving

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring):

• Effectively speak fluent "Business Value" and conversational "Data Science," enabling you to explain a neural network to a stakeholder who prefers a spreadsheet
• Demonstrate a "systems thinker" approach by recognizing that the most critical part of AI implementation is the people and the process, not just the code
• Navigate competing priorities between risk mitigation and customer retention with the diplomacy required to satisfy stakeholders across Credit and CXO teams
• Apply foundational knowledge of AI concepts and Large Language Models (LLMs) such as Gemini for practical tasks like data cleansing and generating SQL queries
• Articulate complex technical and business concepts clearly through exceptional verbal and written communication
• Maintain a technical literacy that allows you to understand data pipelines, model training cycles, and the nuanced differences between generative AI and predictive analytics
• Thrive in a dynamic environment by adapting quickly to change and meeting deadlines without compromising on the quality of the solution

Minimum Requirements:

• Minimum Education: Bachelor's Degree in Computer Science, Finance, Business Analytics, Economics, or a closely related discipline
• Minimum Experience: 5+ years of experience in program management or business analytics
• Required Technical Skills:
  
  • Advanced proficiency in Excel and foundational knowledge of SQL
  • Practical experience working with AI/Automation tools or data science workstreams
  • Demonstrated experience in vendor evaluation or tool implementation

Visa sponsorship not available for this role
Salary Ranges
Compensation: $63,150.00/Year - $90,000.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )