Program Manager/Senior Program Manager - Clinician Onboarding

Abridge was founded in 2018 with the mission of powering deeper understanding in healthcare. Our AI-powered platform was purpose-built for medical conversations, improving clinical documentation efficiencies while enabling clinicians to focus on what matters most—their patients.

Our enterprise-grade technology transforms patient-clinician conversations into structured clinical notes in real-time, with deep EMR integrations. Powered by Linked Evidence and our purpose-built, auditable AI, we are the only company that maps AI-generated summaries to ground truth, helping providers quickly trust and verify the output. As pioneers in generative AI for healthcare, we are setting the industry standards for the responsible deployment of AI across health systems.

We are a growing team of practicing MDs, AI scientists, PhDs, creatives, technologists, and engineers working together to empower people and make care make more sense. We have offices located in the Mission District in San Francisco, the SoHo neighborhood of New York, and East Liberty in Pittsburgh.

As the Program Manager/Senior Program Manager - Clinician Onboarding you will play a critical role in shaping how clinicians at our partner organizations are introduced to and trained on our technology. You will be responsible for designing and executing a best-in-class onboarding and training experience that drives clinician engagement, adoption, and long-term success. This is a highly strategic and collaborative role that requires a passion for user experience, education design, and operational excellence.

You will lead the development and execution of our end user training programs and own the full curriculum lifecycle—from strategy and content creation to delivery and measurement. By delivering consistent and effective training programs tailored to the clinician journey, you’ll help ensure our technology has a lasting and meaningful impact on clinical workflows.

Strategy and Program Leadership

1. Own and lead the clinician onboarding and end user training programs across all implementations.

2. Develop and refine the onboarding strategy tailored to clinician roles and points in the customer journey.

3. Partner with the Partner Experience team to design scalable, high-touch resourcing models that meet partner needs, reduce effort on our partners, and improve clinician ramp up times.

Curriculum Development and Content Management

1. Design and maintain a comprehensive curriculum for clinician training, across all formats (i.e. live, virtual, and self-serve)

2. Ensure content is up-to-date, clinically relevant, and aligned with evolving product functionality and customer workflows.

3. Collaborate cross-functionally with teams like Product, Product Marketing, and Customer Operations to maintain content accuracy and alignment.

Technology & Tooling

1. Implement and manage a Learning Management System (LMS) to support scalable, efficient clinician onboarding.

2. Leverage technology and data to deliver, track, and continuously improve training content and engagement

Continuous Improvement and Clinician Experience

1. Develop frameworks to constantly evaluate training effectiveness through feedback loops, engagement metrics, and adoption outcomes, reporting to Partner Experience leadership regularly.

2. Iterate on the onboarding model to raise the bar on clinician satisfaction, adoption, and long-term retention.

• 4+ years of experience in clinician training, enablement, or onboarding, ideally in a health tech, healthcare delivery, or clinical education setting.

• Experience implementing or managing a Learning Management System (LMS).

• Strong understanding of adult learning principles and clinician workflows.

• Exceptional communication and interpersonal skills, with a proven ability to build trust and rapport.

• Excellent communication and cross-functional collaboration skills.

• Experience developing training strategies and content across live and self-guided learning formats.

• Passion for improving healthcare through better technology adoption and clinician experience.

• You have familiarity with Epic

At Abridge, we’re transforming healthcare delivery experiences with generative AI, enabling clinicians and patients to connect in deeper, more meaningful ways. Our mission is clear: to power deeper understanding in healthcare. We’re driving real, lasting change, with millions of medical conversations processed each month.

Joining Abridge means stepping into a fast-paced, high-growth startup where your contributions truly make a difference. Our culture requires extreme ownership—every employee has the ability to (and is expected to) make an impact on our customers and our business.

Beyond individual impact, you will have the opportunity to work alongside a team of curious, high-achieving people in a supportive environment where success is shared, growth is constant, and feedback fuels progress. At Abridge, it’s not just what we do—it’s how we do it. Every decision is rooted in empathy, always prioritizing the needs of clinicians and patients.

We’re committed to supporting your growth, both professionally and personally. Whether it's flexible work hours, an inclusive culture, or ongoing learning opportunities, we are here to help you thrive and do the best work of your life.

If you are ready to make a meaningful impact alongside passionate people who care deeply about what they do, Abridge is the place for you.

• Generous Time Off: 13 paid holidays, flexible PTO for salaried employees, and accrued time off for hourly employees.

• Comprehensive Health Plans: Medical, Dental, and Vision plans for all full-time employees. Abridge covers 100% of the premium for you and 75% for dependents. If you choose a HSA-eligible plan, Abridge also makes monthly contributions to your HSA. 

• Paid Parental Leave: 16 weeks paid parental leave for all full-time employees.

• 401k and Matching: Contribution matching to help invest in your future.

• Pre-tax Benefits: Access to Flexible Spending Accounts (FSA) and Commuter Benefits.

• Learning and Development Budget: Yearly contributions for coaching, courses, workshops, conferences, and more.

• Sabbatical Leave: 30 days of paid Sabbatical Leave after 5 years of employment.

• Compensation and Equity: Competitive compensation and equity grants for full time employees.

• ... and much more!

Abridge is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability.

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