Own and improve the seller experience for US sellers selling in Latin America. Resolve cross-border operational issues across account management, IT, product, and shipping teams. Design and automate manual workflows, establish KPIs, and build dashboards that improve visibility into seller processes and reduce manual intervention.
Descripción breve
At Mercado Libre we are democratizing commerce and financial services to transform the lives of the people in Latin America. Join this purpose!
Our Marketplace is the place where buyers and sellers conveniently find the widest range of products and services available at the most competitive price. We constantly seek to improve our commercial, product and marketing services, guaranteeing a unique experience for those who enter our site. Would you like to revolutionize e-commerce?
We have a challenge for those who:
- Show entrepreneurial energy: they are motivated by curiosity, they never give up and they focus on exceeding their own limits.
- Give their best because they like to work with commitment and dedication.
- Experience changes as opportunities and learn from their mistakes.
- Excellence and execution are key to the way they do things.
- Promote a good work environment, bring joy and fun.
- Know how to connect with other people and enjoy working as a team.
Imagine undertaking challenging, dynamic and innovative projects and being responsible for:
- Own, build and drive the Seller experience for US sellers selling in LATAM.
- Owning issue resolution across international teams, serving as the point of contact for resolving issues that impact the daily operations of sellers, acting as a bridge between Account Managers, IT, Product, and Shipping.
- Design and automate currently manual operational processes—such as validation workflows—reducing manual interventions by sellers and account managers.
- Define and implement KPIs and dashboards to provide internal teams with visibility into sellers' status across each process, replacing current manual tracking.
Qualifications:
- Bachelor's Degree.
- 4 years of sales experience using CRM tools, and Microsoft Excel.
- Valid visa and/or permanent work authorization required.
- Spanish language skills are preferred.
Our Proposal:
- Being part of a company with an entrepreneurial spirit where we love to think big and long term.
- Be the protagonist of your development in an environment of opportunities, learning, growth, expansion and challenging projects.
- Share and learn as a team with great professionals and specialists.
- An excellent work environment, with everything you need for you to have a great experience.
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