Product Success Manager II, Performance (Collegiate)

I'm Olivia Goldin, Manager of Product Success at Teamworks. My team works directly with collegiate athletic departments to ensure our Performance products are adopted and embedded into the daily workflows of the performance staff we serve. Our goal is to reduce silos within performance departments and help registered dietitians, strength coaches, sports scientists, and athletic trainers work as a connected team around the athlete.

We're adding two Product Success Managers to our Collegiate Performance team: one focused on Nutrition and one focused on Strength and Conditioning. Both roles carry primary ownership of their core product while also developing working knowledge of our High Performance platform and the broader Performance ecosystem. Our Performance suite is growing, our collegiate footprint is expanding, and we need people with real field experience who can connect with the practitioners they support.

• Own the full implementation and onboarding cycle for collegiate partners on your primary product (Teamworks Nutrition or Teamworks Strength and Conditioning) from kickoff through active adoption, while developing fluency in the Teamworks High Performance platform and its integrations

• Build and manage a growing portfolio of collegiate partners, maintaining proactive communication, tracking engagement, and identifying early signals of risk or opportunity

• Drive product value beyond implementation by uncovering ways to deepen how partners use the platform in daily decisions, team meetings, and interdisciplinary workflows

• Own the full partner lifecycle independently, including renewal preparation, expansion outreach, escalation management, and coordination with Customer Success and Sales on account health

• Contribute to internal process improvements by flagging what's working and what isn't, and taking on specialty areas or internal initiatives as you grow into the role

• Active Registered Dietitian credential (Nutrition role) or CSCS and/or SCCC certification (S&C role)

• Meaningful collegiate athletics experience, with enough time on the ground to understand how performance departments operate, what pressures staff face, and how decisions get made across a season

• Hands-on experience with at least one Teamworks Performance product (Nutrition, S&C, or HP), or similar software in a collegiate or professional setting

• A track record of building strong relationships in high-trust environments with coaches, administrators, or performance staff

• Comfort with pace and ambiguity; the ability to adapt without losing focus on partner needs

• Strong communication skills in both directions: translating platform capabilities to practitioners and bringing partner feedback back to internal teams clearly

• Exposure to or working knowledge across the full Teamworks Performance ecosystem, including Nutrition, Strength and Conditioning, and High Performance

• Background in account management, SaaS onboarding, or customer success

• Cross-disciplinary experience working alongside RDs, strength coaches, or sports scientists in a shared performance department

This role is built for practitioners who know collegiate athletics from the inside and want to apply that experience in a different capacity. You'll work alongside a team with similar backgrounds, supporting hundreds of programs across the country rather than one. The problems you'll be solving are the same ones you've faced on the floor or in the training room, just at a different scale.

We're the Operating System for Sports™, powering 6,500+ organizations worldwide, from collegiate programs to every major pro league. Founded in 2006, we've evolved from a messaging tool for college football into the leading sports tech platform, with 500+ global teammates building the future of sports tech. Our solutions span Personnel, Coaching, Performance, Operations, and Intelligence - helping teams recruit smarter, train better, stay compliant, and win.
Teamworks is an equal opportunity employer - if you live our core values every day and are honest, hardworking, humble, committed, innovative, and an all-around exceptional person, you'll thrive at Teamworks. We are committed to building a diverse and inclusive workforce and take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics. This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training. Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email [email protected].

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