Product Specialist - SME Third‑Party & Partnership Operations

Our Purpose
Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.
Title and Summary
Product Specialist - SME Third-Party & Partnership Operations
Why this role matters
Small and medium-sized businesses are the engine of economic growth-and strong partnerships are what enable them to scale. In this role, you'll sit at the center of a fast-growing SME ecosystem, helping innovative partners move from idea to market with confidence.
As a Product Specialist, you'll transform complex onboarding, risk, and operational requirements into clear, predictable journeys that unlock growth for partners and the business alike. Your work directly influences speed to market, portfolio health, and partner trust-making this a highly visible, high-impact role with meaningful room to grow.
This is an ideal opportunity for someone who thrives in execution-heavy environments, enjoys working cross-functionally, and wants to build deep expertise at the intersection of products, partnerships, and risk.
What you'll be doing
Own end-to-end onboarding execution for SME ecosystem partners, service providers, and vendors-from initial intake through launch readiness
Coordinate risk and due diligence activities, including documentation collection, alignment across teams, and submission readiness
Act as the operational quarterback, tracking progress, risks, dependencies, and timelines across multiple partners simultaneously
Partner closely with internal stakeholders and external counterparts to maintain momentum and resolve blockers quickly
Build and maintain high-quality onboarding artifacts, including trackers, dashboards, and standardized SME documentation
Support remediation and issue resolution, driving follow-ups, evidence tracking, and clear closure of actions
Apply standard onboarding frameworks while adapting to different SME business models, use cases, and partner profiles
What we're looking for
Bachelor's degree or equivalent practical experience
Experience in product operations, partner operations, vendor management, compliance, sourcing, or a related field
Proven ability to manage multiple workstreams with strong organization and follow-through
High attention to detail paired with clear, confident stakeholder communication
A genuine interest in SMEs, fintech, platform products, or partnership-driven ecosystems
What success looks like
You independently manage assigned SME partners with confidence and credibility
Risks, issues, and dependencies are identified early and handled proactively
Internal teams and external partners trust you to keep onboarding moving and aligned
You help build scalable, repeatable onboarding outcomes that support portfolio growth
You are seen as a go-to operator and a strong candidate for expanded scope over time
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard's security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.