Product Operations Analyst

Fleet Data Centers designs, builds and operates mega-scale data center campuses. Fleet provides its customers flexibility and predictability to meet their upside demand forecasts, addressing a key need in the market as traditional leased models are struggling to keep pace with the demand for new Cloud and AI infrastructure. Fleet is led by a team of industry veterans that have already made a lasting imprint on the evolution of global digital infrastructure and are committed and uniquely capable of upleveling data center development scale and operations in the face of rising demand. Fleet is well positioned to bring in-house design, engineering and operational capabilities to collaborate with customers on tailored solutions for campuses of 500MW+. This unique model enables Fleet to provide the world’s largest and most sophisticated customers a seamless extension of their own data center fleets with constant access to design innovation. Fleet is headquartered in Denver, Colorado, with satellite offices in Seattle, WA and Arlington, VA.  

The job location for this role is open to our corporate offices in Denver, CO, Seattle, WA, Arlington, VA, as well as in Austin, TX.

The Product Operations Analyst is a key member of the Product Management team, responsible for supporting the operationalization of data center products across their full lifecycle - from concept and launch through scale and optimization.  This role is responsible for translating customer requirements and commercial commitments into repeatable product standards, operational processes, and reportable metrics.  This is a highly cross-functional role ideal for someone who thrives in ambiguity and start-up culture, enjoys building processes, systems, and tooling from scratch, and wants exposure to a broad range of functional business areas.  This position demands a detail-oriented, self-starting approach with a strong ability to translate product decisions into execution.

Job Responsibilities:  

• Map, analyze, and optimize end-to-end operational workflows related to the product, from marketing and sales inquiry to provisioning and steady state operations  

• Coordinate documentation and reporting for lease commitment registers by managing stakeholder inputs, ensuring contractual obligations are accurately tracked 

• Support the definition and maintenance of standardized data center product offerings 

• Develop and maintain internal knowledge bases, playbooks, and training materials focusing on product specifications, configurations, and market positioning  

• Translate customer requirements into internal product, design, and operational specifications 

• Identify gaps and requirements for new tools or integrations within systems platform to improve operational efficiency, data integrity, and customer service 

• Develop and maintain dashboards, reporting, and analytics to measure product performance, timelines, and operational Key Performance Indicators (KPIs) 

• Provide organization with actionable insights derived from operational data, customer feedback, and usage patterns to inform product roadmap prioritization 

• Support launch readiness for new data center sites, assets, or customer deployments 

• Support customer-facing engagements with product positioning, technical specifications, and associated collateral 

The candidate will have experience and practical expertise in the following:  

Basic Qualifications 

• Bachelor’s Degree in Business, Engineering, Finance, or a related field 
• 3+ years of experience in product operations or management, business analysis or a related role 

• 2+ years of experience working in the data center industry 

• 3+ years of experience in data analysis, reporting and visualization tools

• 3+ years of experience working with CRM, ERP, and provisioning/ticketing systems 

• 3+ years of experience with Microsoft Office 

Preferred Qualifications  

• Experience in a start-up and/or rapidly scaling company a plus 

• Exposure to hyperscale customers 

• Project or program management experience 
• Excellent analytical acumen with proven ability to translate complex data into clear, actionable recommendations and decisions, assess risk, and proactively recognize opportunities for organizational improvement 
• Exceptional written and verbal communication skills 

Expected Salary Range: $60,000-$90,000 base salary plus annual bonus 

Travel:   This role includes up to 20% domestic and international travel.  

Fleet Data Centers employees enjoy competitive compensation and comprehensive benefits, including 100% employer-covered medical, dental, and vision insurance, a 401K program, standard paid holidays, and unlimited PTO.  

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties to meet the organization's ongoing needs.  

Fleet Data Centers is proud to be an Equal Opportunity Employer. Qualified applicants are considered for employment regardless of age, race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or veteran status. If you need assistance applying for any of our open positions, please contact us at [email protected]