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Lead definition, execution, and delivery of customer-facing SaaS product features. Translate customer and market insights into requirements, collaborate with Engineering and UX, track success metrics, and drive product adoption and roadmap priorities to create value for customers and the business.
About SugarAI
SugarAI is redefining CRM for the age of AI.
We’re delivering on the original promise of CRM—turning fragmented customer and revenue signals into clear, prioritized action. Instead of more dashboards or surface-level insights, we help teams focus on what matters most and know exactly what to do next.
More than two decades after our founding, we’re entering a new chapter with clarity and momentum—building intelligent, intuitive solutions that work within the flow of how teams actually sell and serve. We’re focused on solving complex, real-world challenges where relationships, context, and precision make all the difference.
Our global team is united by a shared commitment to impact, ownership, and continuous growth. We create an environment where thoughtful ideas move quickly, where people are trusted to lead, and where flexibility supports how great work gets done.
If you’re excited to help shape what’s next in AI-driven CRM—and build technology that drives real outcomes—we’d love to meet you.
About the Role
We’re looking for a motivated Product Manager to help define, build, and improve key capabilities across our product portfolio. In this role, you will support the evolution of our platform to enable modern workflows, deliver intuitive user experiences, and create meaningful value for customers and the business.
You’ll work closely with Engineering, UX, Architecture, and Go‑To‑Market partners to deliver features that solve real customer problems and contribute to product adoption and growth.
**This role operates on a hybrid model, with a mix of remote work and in-office collaboration at our Denver, CO location, specifically, working in-office a minimum of 3 days per week.**
*We are not able to offer Visa sponsorship at this time*
Impact You Will Make:
- Contribute to Product Roadmaps: Support the development and execution of the product roadmap for your product area, helping ensure features are aligned with customer needs, business goals, and overall product strategy.
- Drive Feature Delivery: Translate customer feedback, market insights, and business requirements into clear product requirements, user stories, and acceptance criteria in collaboration with Engineering and Design.
- Collaborate Across Teams: Partner with Engineering, UX, and cross‑functional stakeholders to balance customer value, usability, and technical feasibility throughout the product development lifecycle.
- Learn from Data & Feedback: Help define and track success metrics such as feature usage, adoption, and customer feedback; share insights with the team to inform continuous improvement.
What You Will Bring:
- 3+ years of product management experience, building and delivering commercial, customer‑facing software products
- Proven success shipping enterprise SaaS products, ideally within CRM, CX, or adjacent domains
- Strong understanding of user workflows, system design, and data‑driven product development
- Excellent communication, stakeholder management, and product storytelling skills
- Bachelor’s degree in Computer Science, Engineering, Business Administration, or related field
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Benefits and Perks:
Beyond a stellar work environment, friendly people, and inspiring work, we have some sweet benefits and perks:
· Excellent healthcare package for you and your family
· Savings and Investment – 401(k) match
· Unlimited Paid Time Off
· Paid Parental Leave
· Online Legal Services (Rocket Lawyer)
· Financial Planning Services (Origin)
· Discounted Pet Insurance (Embrace Pet Insurance)
· Corporate Benefit Program (Working Advantage). This benefit offers you exclusive travel and entertainment offers and special discounts that are not available to the general public
· Health and Wellness Reimbursement Program
· Travel Discounts
· Educational Resources - Career & Personal Development Program
· Employee Referral Bonus Program
· We are a merit-based company - many opportunities to learn, excel and grow your career!
If you require a reasonable accommodation to search for a job opening or submit an application, please call +1 (877) 842-7276 with your request and contact information.
Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.
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SugarAI Denver, Colorado, USA Office
Denver, CO, United States
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