Manage the strategy for SugarCRM's platform, driving initiatives in user experience, AI capabilities, and analytics, while collaborating across teams to ensure alignment with business goals.

Manage day-to-day sales enablement operations (LMS/CMS, onboarding, certifications), lead partner enablement programs, coordinate training, support enablement reporting, and measure program impact.

Lead platform product strategy and roadmaps for SugarCRM’s foundational platform. Drive initiatives across APIs, integrations, identity, analytics, and conversational AI to enable extensibility and unified user/admin experiences. Collaborate with engineering, architecture, UX, and GTM teams, define KPIs for adoption and performance, and manage core components like data models and third-party integrations.

Lead global customer success strategies, ensuring measurable outcomes, improve retention, and mentor the success team while utilizing data-driven insights for growth.