Jobs at SugarAI

Own and operate Databricks production data pipelines for Sugar Predict: ensure reliability, cost and performance optimization, migrate legacy ETL, enforce Delta Lake and multi-tenant data isolation, implement data quality and observability, support customer onboarding, apply CI/CD and security best practices, and participate in on-call incident response.

Coordinate execution of global marketing campaigns, sales and partner enablement, and the annual Sales Kickoff. Manage timelines, stakeholders, communications, and readiness while identifying risks and driving accountability across cross-functional initiatives.

Lead and develop a North American team of Customer Success Managers serving Americas customers. Drive retention, renewals, adoption, expansion, customer health, and revenue growth. Establish risk-management and forecasting processes, oversee business reviews, coach commercial engagement, monitor customer success metrics, maintain CRM hygiene, and collaborate with Sales, Professional Services, Support, and Marketing. The role requires strong CRM and B2B SaaS expertise, people leadership, customer analytics, and ownership of significant renewal and growth forecasts.

Lead AMERS net-new demand generation: design and run new-logo programs (content syndication, dark-funnel, trade associations, nurture), coordinate with Sales/BDRs/Product Marketing, measure pipeline influence, and scale repeatable GTM motions.

Hiring across multiple sales functions for SugarAI: account executives (SMB to enterprise), customer success, channel sales, business development, and solution consulting. Roles focus on driving revenue, managing and growing customer relationships, qualifying and closing opportunities, enabling partners, and collaborating cross-functionally to deliver AI-driven CRM solutions. Candidates should demonstrate impact, ownership, and ability to thrive in a collaborative, fast-moving environment.