Teams at SugarAI

Own net-new revenue generation across a North American territory by prospecting, building pipeline, managing complex SaaS sales cycles, conducting executive discovery, delivering solution demonstrations, and closing multi-stakeholder deals. Develop territory plans, forecast accurately, collaborate with marketing, business development, product, engineering, customer success, and professional services, and support successful customer engagements. The role is hybrid in Denver, requiring at least three in-office days weekly.

Lead and develop a North American team of Customer Success Managers serving Americas customers. Drive retention, renewals, adoption, expansion, customer health, and revenue growth. Establish risk-management and forecasting processes, oversee business reviews, coach commercial engagement, monitor customer success metrics, maintain CRM hygiene, and collaborate with Sales, Professional Services, Support, and Marketing. The role requires strong CRM and B2B SaaS expertise, people leadership, customer analytics, and ownership of significant renewal and growth forecasts.

Lead AMERS net-new demand generation: design and run new-logo programs (content syndication, dark-funnel, trade associations, nurture), coordinate with Sales/BDRs/Product Marketing, measure pipeline influence, and scale repeatable GTM motions.