Product Manager (Case Strategy)

Pivotal Health is the leading technology platform that helps healthcare providers get paid fairly in an increasingly complex reimbursement landscape.

Today, many providers face persistent underpayment from health insurance companies, despite delivering high-quality care. While processes like IDR (Independent Dispute Resolution) were designed to promote fairness, they’re often administrative-heavy, time-consuming, and difficult to navigate without the right tools.

Pivotal Health combines software, data, and service into a seamlessly integrated, AI-driven platform that simplifies these complex reimbursement workflows. We help providers efficiently dispute underpaid claims, reduce administrative burden, and recover the reimbursement they’re entitled to; without adding more work to already stretched teams.

Our full-service IDR solution is just the starting point. We’re building solutions that enable providers to operate with clarity, control, and confidence across the reimbursement journey.

When an insurer underpays a healthcare provider for out-of-network care, the provider can dispute it through Independent Dispute Resolution (IDR), a federal arbitration process. Pivotal runs that process for our clients. Case Strategy decides how we fight each dispute: whether to settle early in open negotiation, what offer to make, which arbiter (IDRE) to pick, and what we argue in our position statement. Those decisions determine how much our clients recover.

It’s the largest product area at Pivotal, and it sits where user-facing product, Ops process design and AI meet. The foundation is in place. Now we need to build the feedback loops that make it better over time: turning what Ops does by hand into product (and improving those processes along the way), using LLM judges and evals to improve our position statements, and building ML models and running experiments to find the best offer and IDRE selection strategy. All of it ladders up to one number: how much we recover per claim.

Models only work if the operations around them do. Today, our Ops team fills the gaps in our product. You’ll start by learning how Ops works, then turn what you find into product and own initiatives of your own. You’ll report to our Product Lead.

This is a hands-on role at a startup with no set playbook. You’ll need to take initiative, dig into the data, ask a lot of questions, and build process and product together.

• Bring structure to messy problems: A lot can go wrong across the IDR process. When something breaks, dig in, size it with numbers, find the root cause, and lay out clear options so the team can act.

• Close the gaps between Ops and product: Learn how Ops works day to day, find where manual work is filling holes in the product, and turn it into product.

• Make our decisions smarter: Use models, experiments and LLM evals to improve the offers we make, the IDREs we select and the position statements we submit.

• Shape the roadmap: Use what you learn from Ops, the data and our experiments to help decide what we build next and why.

• Own initiatives from discovery to launch: Define the problem, write clear requirements, and decide what to build first. After launch, measure whether it worked and keep iterating.

• Partner closely with Engineering: Work through technical tradeoffs, break big problems into practical releases, and keep initiatives moving with consistent follow-through.

• 3 to 5 years of experience, including banking or management consulting and at least a year at a startup in strategy, ops or product

• Strong quantitative skills. You build clear, concise, auditable spreadsheets and have a strong understanding of math and statistics.

• Proficient in SQL. You can pull and check your own numbers.

• Technical enough to work closely with engineers. You follow the tradeoffs and push for a decision.

• Detail oriented. You notice when a number looks off, and you bring structure and clarity to messy problems.

• Proactive. You spot problems early, ask a lot of questions, and act without being told.

• Always learning. You pick up new domains and tools quickly, and you’re excited to keep growing.

• Clear, concise writing that turns messy information into specs and updates people can act on

• You use AI tools every day and know what to double check.

• You want to build product.

• Healthcare experience, especially in revenue cycle or payers, or familiarity with the No Surprises Act and IDR

We’re a collaborative, low-ego team on a mission to make healthcare reimbursement fairer for providers. While we primarily hire around our core hubs–Los Angeles and New York–we remain open to exceptional talent outside those regions. Remote and hybrid flexibility varies by role and team, and is outlined in each job description.

If you’re excited by solving complex problems and making a real-world impact, we’d love to hear from you.

Benefits Include:

• Competitive compensation, including equity

• Full health, dental, and vision coverage

• Retirement savings plan through 401(k)

• Flexible time off

• Opportunities for company-wide connection and events

Ready to Make an Impact?
We’re building something meaningful; and we want you on the team.

Bring your ideas, curiosity, and drive, and let’s transform healthcare reimbursement together.

Work Authorization

Candidates must be authorized to work in the United States without current or future employer sponsorship.

Equal Employment Opportunity

Pivotal Health is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, or any other legally protected status.

Reasonable Accommodations

Pivotal Health provides reasonable accommodations for qualified individuals with disabilities in accordance with applicable laws. If you need assistance during the application or interview process, please let us know.

Background Checks

Employment is contingent upon successful completion of applicable background checks, where permitted by law.

At-Will Employment

Employment with Pivotal Health is at-will and may be terminated by either party at any time, with or without cause or notice, in accordance with applicable law.