Product Manager, Internet

Today, we live in a world where everything has become convenient. Now you can get a ride anywhere, buy anything, answer any question with just a couple clicks on your phone. Convenience isn’t a luxury, it’s an expectation.

So why not renting? It’s still a chore to get utilities set up, buy renters insurance, get air filters changed, handle pest control, and more.

That’s why we’ve built the world’s first Resident Experience Platform that makes resident onboarding, resident services, and ancillary revenue effortless for property managers.

We’re passionate about turning friction into triple win experiences for residents, property managers, and investors. That way renting can be easy and rewarding for everyone.
And now you can join us. Apply today to join 200+ passionate, creative people who strive to make a difference each day so residents, property managers, and investors all win; creating the ultimate Triple Win.

Our Group Rate Internet product is revolutionizing how single-family rental properties deliver high-speed internet to residents, creating tangible value through better experiences and cost savings. 

We are seeking a Product Manager (PM) for our Group Rate Internet (GRI) team reporting to our GRI Group Product Manager. This role is ideal for a deeply technical PM who thrives in system-level thinking, data integration complexity, and end-to-end ownership of platform capabilities. You don’t just understand APIs - you architect and optimize how external and internal systems exchange data at scale. You’ve likely worked with B2B2C integrations and can speak fluently with engineering, operations, and external vendors.

You will own the critical technical relationships with our Internet Service Provider (ISP) partners, master the complex data exchange processes, and drive the development that enables seamless service delivery and rapid scaling across the country.

You will be accountable for measurable, high-impact outcomes related to service adoption, platform reliability, and partner scalability. Success in this role is defined by your ability to turn complex systems into seamless internal stakeholder, resident and partner experiences.

• Enhanced Internet Adoption & Engagement: Own and optimize the technical onboarding and activation flow, contributing to our team goal of 90% resident adoption
   
• Increased Resident Satisfaction & Retention: Directly contribute to a 10% increase in resident satisfaction by improving the reliability and ease-of-use of our internet activation and management tools.
   
• Improved Operational Efficiency: Reduce support tickets specifically related to ISP activation, service status, and billing data by 50% through improved data visibility and self-service capabilities.
   
• Expanded ISP Partner Network: Lead the technical discovery and implementation for 3+ new ISP integrations, managing the development lifecycle from requirements to launch.

• Partner closely with the Group Product Manager to inform the overarching product strategy and translate it into a clear, actionable roadmap for your engineering team.
   
• Own the discovery process for your product area, conducting customer interviews and data analysis to uncover opportunities and inform feature development.
   
• Clearly articulate the 'why' behind features to the team, ensuring their work is tightly aligned with resident needs and business objectives.

• Drive technical requirements for ISP data exchange protocols, ensuring seamless integration with multiple service providers
   
• Own the end-to-end product development process from concept to launch, including sprint planning and feature definition.
   
• Maintain the product backlog for your team, creating detailed user stories, and lead sprint planning and grooming ceremonies.
   
• Collaborate with engineering teams to establish technical architecture that supports rapid scaling across diverse property types and geographic regions
   
• Provide visibility into product performance

• Develop data analytics capabilities to track resident usage patterns, service quality metrics, and revenue performance
   
• Identify opportunities for operational efficiency gains through automation and self-service capabilities

• Align cross-functional teams around product priorities and launches
   
• Develop effective communication channels to share product vision and roadmap with internal teams and external partners
   
• Influence decision-making across the organization without direct authority, demonstrating strong leadership skills

• 4+ years of product management experience, including 2+ years working on API-driven data exchange systems
   
• Strong analytical skills with experience using data to drive product decisions and measure outcomes
   
• Experience building and presenting compelling business cases for new features to product leadership and key stakeholders.
   
• Excellent stakeholder management skills with the ability to navigate complex organizations

• Experience in proptech, SaaS, or telecommunications industries
   
• Knowledge of internet service provider operations and technical infrastructure
   
• Experience building products for property management or real estate markets
   
• Understanding of API design, data architecture, and integration patterns

We understand that not everyone meets 100% of the qualifications. If you believe you can thrive in this environment, your technical experience fits, and you can scale this product nationally, we encourage you to apply.

Our Core Values

• Pirate ship, not a cruise ship. Bias towards action.
• Massive growth takes massive growth. We embrace challenges to increase our impact.
• Grow the pie. We focus on results so our customers & their customers win. Triple Win!
• Purple heart. We put the team before ourselves.
• Extreme ownership. See something? Say something; right the ship to get us back on course.
• Be a moment maker. We aim to shatter the status quo.

REMOTE WORK STATEMENT
This position is a remote-first, work-from-home position within the Eastern Standard Time zone. Second Nature is committed to creating a culture and workplace where remote work fosters collaboration and connections and is a vital part of our company story and success. To be successful in a remote work role at Second Nature, you must:

• Be available during your scheduled working hours and give your full attention to the completion of your Second Nature job 
• Have a quiet, professional, distraction-free environment in which to complete your work
• Have access to your own reliable high-speed internet connection
• Attend our bi-annual in-person company meetings (Second Nature will reimburse the cost of your business travel per company guidelines)

WHY SECOND NATURE?

• Health First: Medical, Dental, Vision, & Life Insurance, 401K Plan
• Location: Work remotely from anywhere in the US
• Flexibility: Open PTO and sick days
• The Product: Beyond the 7 awards and 5-star reviews, our clients and customers love what they can do with a fully managed RBP
• Diverse, inclusive culture: We embrace employees from all backgrounds with openness and respect 
• Training: A supportive team to help you grow and unlock your full potential
• Growth: The opportunity to get in on the ground floor of a fast-growing startup

The anticipated annual salary range for this role is approximately $150,000 - $170,000, pending final budget and candidate qualifications. This role does not have any variable compensation.  The salary range does not reflect total compensation, which includes base salary, benefits, and company stock options. 

Second Nature is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. We take action to ensure equal employment opportunities for all candidates and employees and to provide employees with a workplace free of discrimination and harassment. Our hiring decisions are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by federal and/or state law.