Product Manager II, Positive Pay

Alkami is a leading cloud-based digital banking solutions provider for financial institutions in the United States that helps clients to transform through retail and business banking, digital account opening and loan origination, payment fraud prevention, and data analytics and engagement solutions. Alkami’s Mobile App Platform has been certified by J.D. Power for providing clients with “An Outstanding Mobile Banking Platform Experience.”

Founded in 2009, we continue to be recognized for our intentional culture and tremendous growth (Best Place to Work in Fintech; Best & Brightest to Work For Nationally; and Comparably’s Best Company Culture, Best Career Growth, Best Engineering Team, and Best Places to Work in Dallas, among others). Through our bold investments in technology and people, we empower our clients to grow confidently, adapt quickly, and build thriving digital banking communities through tailored experiences for over 19.5M users.

As a remote-first company, most of our positions can be remote in the US, except for key roles, which will be indicated in the Job Title.

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We are seeking a results-driven Senior Product Manager, Positive Pay to manage strategic roadmap development, delivery, and adoption of our Check Positive Pay and ACH Positive Pay capabilities within our suite of Digital Business Banking and Treasury Management products. The candidate will own one or more digital servicing backlogs and steer features and innovation that prevent check and ACH fraud for business clients and ensure alignment to customer needs, regulatory rules, and the broader strategic product and technology roadmap. The ideal candidate pairs deep product management expertise with hands-on experience in positive pay, exception processing, and bank operations.

Key Responsibilities & Duties

• Work with customers and subject matter experts to capture and document business requirements and translate business and technical requirements for engineering.

• Define user stories, acceptance criteria, and ensure clear communication of requirements to the development team.

• Own and manage the product backlog, ensuring it is well-organized, prioritized, and aligned with the product roadmap and business objectives.

• Continuously refine and adjust priorities based on customer feedback, business needs, and technical feasibility.

• Lead a cross-functional Scrum team, including developers, designers, and QA engineers, to deliver high-quality releases.

• Serve as the primary point of contact between stakeholders and the Scrum team to facilitate communication and collaboration.

• Collaborate with cross-functional teams to define scope, timelines and resource requirements for features and enhancements.

• Lead relevant Agile ceremonies, including sprint planning, daily stand-ups, sprint reviews, and retrospectives.

• Ensure the team adheres to Agile best practices, fostering a culture of continuous improvement.

• Monitor sprint progress, maintain velocity metrics, and adjust priorities as needed to meet sprint goals and deliverables.

• Act as the voice of the customer, leveraging feedback, analytics, and insights to prioritize features that maximize customer value.

• Collaborate with sales, marketing, customer support, and other teams to ensure successful go-to-market strategies and user adoption.

• Present product updates, plans, and performance metrics to senior leadership and key stakeholders.

• Ensure timely and successful delivery of product increments that meet quality standards and business objectives.

• Monitor and report on key performance indicators (KPIs) to measure the success of product initiatives.

• Proactively identify and mitigate risks that could impact project timelines or deliverables.

• Manage stakeholder expectations and communicate release status updates effectively.

• Maintain a deep understanding of market trends, competitive landscape, and customer needs to inform product development.

• Maintain a deep understanding of the positive pay and B2B fraud prevention landscape (bank operations, cores, common file formats, accounting system integrations) to inform strategy and differentiation.

Qualifications

• Bachelor’s degree in Business, Computer Science, or a related field.

• 5+ years of product management experience in fintech/digital banking/SaaS, including 3+ years directly owning Check Positive Pay and/or ACH Positive Pay capabilities.

• Proven end-to-end ownership of exception processing products (from ingestion and validation through decisioning, approvals, notification, and audit/reporting).

• Proven experience managing software development lifecycles in an Agile environment.

• Deep knowledge of Agile methodologies, including Scrum, and experience leading Agile teams.

• Exceptional communication and presentation skills, with the ability to convey complex concepts to technical and non-technical audiences.

• Working knowledge of NACHA rules, bank settlement practices, and ACH return handling; familiarity with UCC Articles 3/4/4A.

• Experience with Check Positive Pay (OCR pipelines, name-matching/fuzzy logic, threshold tuning) and check image standards (e.g., X9.37/I.C.L. familiarity a plus).

• Understanding of file formats & transport: CSV/fixed-width mapping, BAI2 reporting, SFTP/PGP, webhooks/APIs for real-time exceptions.

• Background integrating with core banking systems and accounting/ERP platforms (e.g., QuickBooks, Sage, NetSuite) for issue file generation or APIs.

• Knowledge of entitlements/dual-control frameworks, step-up authentication, and audit/compliance best practices.

• Exposure to fraud analytics/ML signals, anomaly detection, and rules engines.

• Familiarity with adjacent bank systems (e.g., returns/chargeback workflows, case management, enterprise fraud tools).

• Strong analytical and problem-solving skills, with a data-driven approach to decision-making.

• Proficient in product management tools such as Jira, Confluence and ProductBoard.

• Proficient in collaboration tools such as Slack and GSuite.

• CTP certification is a plus.

• Strategic thinker with a hands-on approach to problem-solving.

• Customer-focused, with a commitment to delivering solutions that exceed client expectations.

• Self-starter with a can-do attitude and ability to lead with a sense of urgency.

• Ability to work both independently and in a team setting; flexible, adaptable, and thrives in a fast-paced business environment.

• Strong problem-solving skills with acute attention to detail and ability to meet tight deadlines and goals.

• Exceptional time management skills.

The salary range for this position is: $119,641 - $179,462Cool Things to Know

Not Just Any Company: Alkami has an awesome diverse and inclusive environment. We have a FUN culture and offer great benefits, including remote-first environment, unlimited paid time off, 401(k) with employer match, and more.

Work Authorization: We cannot offer employment sponsorship at this time. Candidates must be eligible to work in the US for full-time employment.

Recruiters: We are not looking for outside recruiting firms to help us in this search. Thank you for understanding.

Pay Transparency: As of January 1, 2023, new states and locales have enacted pay equity laws that require more pay transparency by employers in the following states: California, Colorado (effective January 1, 2021), Connecticut, Maryland, Nevada, New Jersey, New York, Ohio, Rhode Island and Washington.

The Important Stuff

Alkami Technology is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Alkami is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Alkami are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Alkami will not tolerate discrimination or harassment based on any of these characteristics. Alkami encourages applicants of all ages.

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J.D. Power 2024 Mobile App Platform Certification ProgramSM recognition is based on successful completion of an audit and exceeding a customer experience benchmark through a survey of recent servicing interactions. For more information, visit jdpower.com/awards.