Product Designer II

Company Summary
EchoStar is reimagining the future of connectivity. Our business reach spans satellite television service, live-streaming and on-demand programming, smart home installation services, mobile plans and products.
Today, our brands include Boost Mobile, DISH TV, Gen Mobile, Hughes and Sling TV.
Department Summary
Our Customer Experience Operations (CXO) teams go above and beyond by simplifying lives and enhancing community access to our products and services. Behind the scenes, dedicated individuals focus on refining the experience for millions of customers across all of our brands and providing support to our field agents.
Job Duties and Responsibilities
Candidates must be willing to participate in at least one in-person interview.
As a Product Designer II on our Performance Optimization team, you will bridge the gap between complex backend processes and human-centric design within the Customer Experience Operations (CXO) organization. You will solve the challenge of making internal corporate applications-ranging from performance-based social tools to complex workforce management apps-as intuitive and efficient as world-class consumer products. Your mission is to empower our employees and call center agents through seamless digital experiences that directly improve operational performance and employee satisfaction.
What Success Looks Like (Objectives):

• In your first 90 days, you will audit our suite of internal applications and establish a design roadmap that aligns with CXO's performance and efficiency OKRs
• Collaborate as a vital partner to our full-stack web developers, translating technical system requirements into re-imagined services that prioritize the employee touchpoint
• Design and simulate usable workflows by incorporating modern interaction patterns and high-fidelity prototypes to validate experiences before development begins
• Synthesize data from usability hypotheses, surveys, and participant interviews to recommend actionable action plans that drive project momentum
• Observe and refine existing interactions across our internal tools, ensuring a logical user flow and high-quality consistency across the entire platform
• Leverage AI-driven design and research tools to accelerate our prototyping phases and discover unmet user needs more efficiently
• Manage your design lifecycle and handoffs within Jira, ensuring clear communication with stakeholders and engineering partners

Skills, Experience and Requirements
Core Skills and Competencies (What you'll bring):

• Champion of design systems, showing a proven ability to build and maintain component libraries that scale across multiple applications
• Advanced proficiency in Figma, utilizing it for everything from initial wireframes to high-fidelity, interactive prototypes
• Mastery of both qualitative and quantitative research, allowing you to recruit participants and conduct interviews that minimize bias and uncover deep user insights
• Technical literacy in modern web development and responsive design, ensuring your creative visions are accessible and technically feasible for our engineering team
• Data-informed decision-making skills, using analytics and research synthesis to advocate for design changes that solve real-world user pain points
• AI Literacy, specifically in using generative design tools to brainstorm layouts or automate repetitive documentation tasks within the design workflow

Additional Qualifications:

• Success in this role typically involves a background in designing for complex B2B or internal enterprise environments
• Experience working in an Agile environment where rapid iteration and collaborative problem-solving are the norms

Minimum Requirements:

• Minimum Education: Bachelor's Degree in Design, User Experience, or a related field
• Minimum Experience: 3 years of professional Product Design experience (or an advanced degree)
• Required Technical Skills: Must have at least 1 year of experience contributing to design systems or information architecture (e.g., building component libraries, mapping complex user flows)
• Required Research Skills: Must have experience with quantitative research methodologies

Visa sponsorship not available for this role
Salary Ranges
Compensation: $72,350.00/Year - $103,400.00/Year
Benefits
We offer versatile health perks, including flexible spending accounts, HSA, a 401(k) Plan with company match, ESPP, career opportunities, and a flexible time away plan; all benefits can be viewed here: EchoStar Benefits .
The base pay range shown is a guideline. Individual total compensation will vary based on factors such as qualifications, skill level, and competencies; compensation is based on the role's location and is subject to change based on work location.
Candidates need to successfully complete a pre-employment screen, which may include a drug test and DMV check. Our company is committed to fostering an inclusive and equitable workplace where every individual has the opportunity to succeed. We are dedicated to providing individuals with criminal or arrest records a fair chance of employment in accordance with local, state, and federal laws.
The posting will be active for a minimum of 3 days. The active posting will continue to extend by 3 days until the position is filled.
We pride ourselves on developing and promoting talent as an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. EchoStar will accommodate the sincerely held religious beliefs of employees if such accommodations are not undue hardships and are otherwise within the bounds of applicable law. All qualified applicants with arrest or conviction records will be considered for employment in accordance with local, state, and federal law. You may redact any information that identifies age, date of birth, or dates of school/graduation from your application documents before submission and throughout our application process.
EchoStar will provide reasonable accommodation to otherwise qualified job applicants and employees with known physical or mental disabilities, unless doing so poses an undue hardship on the Company, poses a direct threat of substantial harm to others, or is otherwise not required by law. EchoStar has a more detailed Accommodation Policy that applies to employees. EchoStar endeavors to make echostar.com and jobs.echostar.com accessible to users. Please contact [email protected] if you would like to discuss the accessibility of our website or need assistance completing the application process. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
Click the links to access the following statements: EEO Policy Statement , Pay Transparency , EEOC Know Your Rights ( English / Spanish )