Product Delivery Manager

Job Description
Shape the future of product delivery while crafting solutions that enhance and optimize customer experiences. Lead end-to-end processes, manage dependencies, and liaise with stakeholders as part of a team at the forefront of innovation.
As a Product Delivery Manager in our product & transformation team, you will work with colleagues across JPMorgan Chase developing cutting-edge products and systems to serve our employees supporting Chase Finance & Business Management. As a key member of the team, you create solutions and efficiencies that enable successful implementations in an expedient and organized way. You will lead complex AI Agents related projects and programs, driving strategic initiatives that enhance the bank's AI Agents capabilities. You will manage cross-functional teams, engage with senior stakeholders, and contribute to the continuous improvement of project management practices, including road mapping and strategic planning.
Job responsibilities

• Lead the planning, execution, and delivery of large-scale AI Agents projects, ensuring they align with business goals and deliver value to the organization.
• Develop and maintain comprehensive project plans and timelines, ensuring resources are allocated effectively and projects are delivered on time.
• Own and build project status reports and stakeholder presentations for the AI Agents Product Workstream.
• Engage with senior stakeholders to understand business objectives, align project goals, and ensure stakeholder buy-in and support.
• Gather and report on metrics related to the Agents Roadmap and Product.
• Manage project risks and issues, implementing mitigation strategies and ensuring timely resolution to keep projects on track.
• Mentor and guide junior team members, fostering a culture of collaboration, innovation, and continuous improvement.
• Develop and implement roadmaps for strategic project initiatives, ensuring alignment with the bank's long-term goals and objectives.
• Drive the adoption of best practices in project management, leveraging industry standards and methodologies to enhance project delivery.

Required qualifications, capabilities, and skills

• 5 years of experience in project management, program management, or related roles, with a focus on data-driven initiatives within a financial services environment.
• Proven leadership skills in cross-functional and matrix setup.
• Proficiency in SQL and at least one programming language is required.
• Strong analytical, interpretive, and problem-solving skills, with demonstrated ability of thinking outside the box.
• Excellent communication and stakeholder management skills, with the ability to engage and influence senior leadership.
• Experience in road mapping, strategic planning, and aligning project initiatives with organizational goals.
• Bachelor's degree in Business, Computer Science, Information Technology, or a related field

Preferred qualifications, capabilities, and skills

• Proficient knowledge of the product development life cycle, design, and data analytics
• Experience managing AI, LLM or Agent based product offerings and projects.
• Skills in gathering, analyzing defining metrics and KPIs including SQL skills.
• Professional certification such as PMP (Project Management Professional) or equivalent is preferred

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.