Product Analyst

Spectrum's Product and Technology team creates, develops, and operates the nation's fastest mobile service, most reliable internet service, most viewed live TV app, and the most advanced WiFi, serving nearly 100 million users and 500 million devices. We are transforming the next era of connectivity and entertainment experiences. The diversity of experience available within Spectrum's Product and Technology team is unmatched and there are opportunities to grow your career as a designer, architect, engineer, developer, operator, or data scientist. We are creative, disciplined, hard-working, complex-problem solvers that believe in collaborating to deliver the highest quality customer experience.
BE PART OF THE CONNECTION
Are you ready to support a team of product managers in enhancing Spectrum's Internet service through data-driven insight? As a Product Analyst, you will provide reporting leveraging big data, advanced analytics, and data science to improve our Internet offerings. You will engate in cross-functional analytical projects focused on business processes, product lifecycle management, and product development. Your contributions will drive improvements in complex initiatives, significatly impacting millions of customers. Join us in our customer-centric mission to deliver the exceptional services and experiences Spectrum is renowned for.
WHAT OUR PRODUCT ANALYSTS ENJOY MOST

• Gathers, analyzes, refines, validates, documents and maintains complex data for the associated Charter line of business.
• Create and maintain discrete trending dashboards for consumption by the working team and the executive team.
• Perform data mining and analysis in support of process definitions for the purpose of identifying opportunities for improved customer experience.
• Model and forecast business trends based on historical data sets and planned product changes or feature launches.
• Exhibit a proficiency with third party reporting system and serve as the primary licensed seat holder and the day-to-day vendor liaison for third party reporting systems.
• Support product and feature launches with data analysis and presentation that reflects the customer's experience and usage of the new product/feature.
• Identify data gaps and researches methods to fill these gaps and makes recommendations to business line for gap funding.
• Apply lessons learned to new projects to ensure continuous operational improvement in developing, implementing, and launching new products.

WHAT YOU'LL BRING TO SPECTRUM
Required Qualifications

• Education:
  • Bachelor's degree in Science, Engineering, Math or related field or equivalent experience
• Experience:
  • 3+ years Business Analysis experience
• Skills:
  • 3+ years experience with SQL, python, and Tableau
  • Ability to communicate verbally and in wrirting a clear and straightforward manner
  • Ability to read, write, speak and understand English
  • Ability to communicate with direct management and company personnel
  • Ability to make decisions and solve problems while working under pressure
  • Ability to show judgement and initiative and to accomplish job duties
  • Cross-functional working skills
  • Ability to analyze and interpret data
  • Ability to define key performance indicators/metrics
  • Ability to document, prepare and present data-driven presentations
  • Ability to manage multiple projects, prioritize and organize effectively
  • Ability to use personal computer & software applications (i.e. Word, Excel, Visio, etc.)
  • Effective analytical and problem solving skills
  • Expertise in Excel and PowerPoint
• Schedule:
  • Office Enviornment

SPECTRUM CONNECTS YOU TO MORE

• Innovative Tools & Tech: Work with high-performing software and applications on the forefront of the digital telecommunications industry.
• Dynamic Growth: The growth of our industry and evolving technology will power your career as you move up or around the company.
• Supportive Teams: Who you are matters here. And, we aim to foster an inclusive workplace where every person is empowered to bring their best ideas.
• Total Rewards:
  #LI-MM6

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MPD355 2025-48384 2025
Here, employees don't just have jobs, they build careers. That's why we believe in offering a comprehensive package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.
A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.
This job posting will remain open until 2025-06-27 09:00 PM (UTC) and will be extended if necessary.
The base pay for this position generally is between
$67,100.00 and $107,300.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet®, TV, Mobile and Voice, Spectrum Networks, Spectrum Business and Spectrum Reach. When you join us, you're joining a strong community of 95,000 employees working together to serve more than 31 million customers in 41 states and keep them connected to what matters most.
Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.