Product Analyst

Summary:

We are seeking a WordPress support person to be part of the team as we continue to create and maintain 80+ news sites and build advanced features in our in-house built WordPress platform. While the primary responsibility of this position is to support the content platforms, there will be opportunities for personal development and the chance to work alongside senior engineers, project managers and product managers on various teams. This person needs to be able to help a wide range of customers troubleshoot issues and maintain documentation for training purposes.

This is a remote role however, candidates must reside in CO, FL, MA, MN, OH, PA, or TX
 

What you will do:

• Monitor helpdesk and respond to support tickets. Close the loop on these requests if they require development solutions

• Add and remove users to sites and clusters as requested. Walk new users through account creation and troubleshoot login issues with users

• Update menus, navs, footers as needed

• Maintain an updated list of site plugins, features and launches for all WP sites

• Replicate issues reported by sites to create issues developers can work on, complete with URLs and videos as possible

• Train users as needed

• Create and update documentation as needed

• Implement new features in admin as needed when changes roll out across sites; make tag and category changes across sites as needed

• Build pages and edit as needed

• Provide feedback on internal tools for additional development support

What you will bring:

• A solid foundation in WordPress, its inner workings, common issues, community, and proper use-cases

• Intellectual curiosity and eagerness to learn and work with the development teams to support product & development initiatives

• Some WordPress, HTML and PHP experience

• Journalism background is a plus

• Bachelor's Degree or equivalent experience required

• 2 years related experience

• Good writing and communication skills

Benefits and Compensation:

The salary is $75,000. Pay is based on several factors including but not limited to geographic location, education, work experience, time in role, certifications, etc. In addition to your salary, the Company offers eligible employees a variety of benefits including medical, dental, life and disability insurance, 401k, as well as paid time off and select paid holidays (all benefits are based on eligibility). Please click the following link for more detailed information: http://www.mybensite.com/mng

Who we are:

MediaNews Group is a leading local news provider and digital marketing partner, with a 175+ year history dedicated to delivering impactful journalism and advertising that informs, inspires, and engages readers across diverse, local communities. With a portfolio of 77 daily and over 150 weekly publications nationwide, our products reach 47.2 million readers monthly with essential local news and information, including through brands such as: The Denver Post, San Jose's The Mercury News, Boston Herald, Saint Paul Pioneer Press, The Orange County Register, and more. The Product & Technology team's mission is to create people-centric digital technology that empower our local news and partners by putting people, product, and performance first. Our team builds product experiences across MediaNews Group's entire digital portfolio, including local news publications and the Adtaxi digital marketing agency. At MediaNews Group, you’ll join a team that values expertise, continuous learning, and autonomy, while embracing business agility through decentralized decision-making and scaled agile principles.

“3x Built In Best Places to Work Winner - 2023, 2024 & 2025”

EEO Statement:

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.

How To Apply:

• Please submit an online application along with your resume for this position here https://myworkdaycenter.wd5.myworkdayjobs.com/MNG/job/Denver-Colorado/Product-Analyst_R2418.

Closing Date:

• Continuous recruitment until the position is filled

Conditions of Employment: 

• A full pre-employment background check will be conducted as part of the selection process. Must be willing to submit and pass the necessary required checks

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