Principal Program Manager Sales and Success

As the Principal Program Manager for Sales and Success, you will play a critical role in structuring and prioritizing a portfolio of strategic programs that drive impactful results across the customer lifecycle. You will collaborate with portfolio sponsors, strategists, and functional teams to champion alignment, build a structured program portfolio, and guide change management efforts to maximize strategic impact. This role requires a blend of program management, change management, and strategic foresight to drive operational excellence and measurable outcomes across Sales and Success initiatives.
Working at Atlassian
Atlassians can choose where they work - whether in an office, from home, or a combination of the two. That way, Atlassians have more control over supporting their family, personal goals, and other priorities. We can hire people in any country where we have a legal entity. Interviews and onboarding are conducted virtually, a part of being a distributed-first company.

1. Build and Structure Program Portfolio:
   
   • Partner with Portfolio Sponsors to design, develop, and structure the program portfolio, ensuring alignment across all stages of the customer lifecycle.
   • Lead the framework development for each program stage, incorporating customer-centric insights and measurable objectives to ensure program readiness and success.
2. Champion Prioritization:
   
   • Act as a primary advocate for prioritizing high-impact programs, ensuring all required information is gathered for a thorough prioritization phase.
   • Identify and drive any necessary strategic work before advancing programs, fostering collaboration among key stakeholders to validate program alignment with overarching goals.
3. Develop Change Management Roadmap:
   
   • Collaborate with cross-functional teams and strategists to develop a comprehensive roadmap for change management across Sales and Success.
   • Monitor in-flight programs to assess and validate their strategic impact, making data-driven recommendations to adjust focus or resources as needed to drive outcomes.
4. Drive Key Portfolio Program:
   
   • Take ownership of a key program within the portfolio, leading its execution from ideation through implementation.
   • Oversee all aspects of program delivery, including stakeholder communication, resource allocation, and progress tracking, to ensure that the program meets its objectives and contributes to portfolio-level impact.

• Bachelor's degree, advanced degree or certifications in program management or change management is a plus.
• 10+ years of experience in program management, with a focus on portfolio management, preferably in a sales or customer success environment.
• Strong expertise in change management, with a proven ability to influence and drive large-scale initiatives.
• Exceptional communication and prioritization skills, with a talent for working cross-functionally with senior leaders, strategists, and program sponsors.

Additional Skills and Competencies:

• Strong strategic mindset with an ability to navigate complexity, identify key themes, and deliver impactful solutions.
• Adept at managing multiple high-priority projects and balancing long-term strategic goals with near-term operational needs.
• Experience with project management tools and methodologies, including Agile, Lean, or similar frameworks.

Compensation
At Atlassian, we strive to design equitable, explainable, and competitive compensation programs. To support this goal, the baseline of our range is higher than that of the typical market range, but in turn we expect to hire most candidates near this baseline. Base pay within the range is ultimately determined by a candidate's skills, expertise, or experience. In the United States, we have three geographic pay zones. For this role, our current base pay ranges for new hires in each zone are:
Zone A: $190,400 - $253,800
Zone B: $171,300 - $228,400
Zone C: $158,000 - $210,700
This role may also be eligible for benefits, bonuses, commissions, and equity.
Please visit go.atlassian.com/payzones for more information on which locations are included in each of our geographic pay zones. However, please confirm the zone for your specific location with your recruiter.
Benefits & Perks
Atlassian offers a wide range of perks and benefits designed to support you, your family and to help you engage with your local community. Our offerings include health and wellbeing resources, paid volunteer days, and so much more. To learn more, visit go.atlassian.com/perksandbenefits .
About Atlassian
At Atlassian, we're motivated by a common goal: to unleash the potential of every team. Our software products help teams all over the planet and our solutions are designed for all types of work. Team collaboration through our tools makes what may be impossible alone, possible together.
We believe that the unique contributions of all Atlassians create our success. To ensure that our products and culture continue to incorporate everyone's perspectives and experience, we never discriminate based on race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status. All your information will be kept confidential according to EEO guidelines.
To provide you the best experience, we can support with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team during your conversation with them.
To learn more about our culture and hiring process, visit go.atlassian.com/crh .